Waurn Ponds Medical Centre: Hours, GP Doctors & Bulk Bill

Independent Geelong patient guide · VIC 3216 · 2026

Waurn Ponds Medical Centre: GP Doctors, Opening Hours, Bulk Billing & Booking

Waurn Ponds Medical Centre is located at Shop T982, Waurn Ponds Shopping Centre. You can arrange a GP appointment through the clinic’s HotDoc booking pathway or call 03 5260 0960.

The practice website describes bulk-billed GP care for patients with valid Medicare cards, with separate charges possible for procedures, vaccinations and forms. Another official operator page uses the term mixed billing, so always confirm the cost of your particular appointment.

Address Shop T982, Waurn Ponds Shopping Centre Waurn Ponds VIC 3216
Phone 03 5260 0960 Reception and bookings
Online booking HotDoc Access via official clinic website
Billing Bulk billing with exceptions Valid Medicare card required; some private charges
Weekend hours Saturday closed · Sunday 9 am–3 pm Doctor availability may affect hours
Telephone GP Available with conditions Must be arranged through reception
Emergency warning: For a life-threatening illness or injury in Australia, call 000. Do not use routine online GP booking for emergency care.
Appointment information

How to Book at Waurn Ponds Medical Centre

The clinic’s official website confirms two appointment methods: telephone booking through reception and online booking through HotDoc.

Open the official medical centre website

Use the practice’s booking option to continue to HotDoc. Check that the booking is for Waurn Ponds Medical Centre at Shop T982, not another Waurn Ponds practice.

Select the appointment offered

Choose an available doctor, date and time if HotDoc displays those options. Read the appointment information before confirming.

Request more time when necessary

The clinic schedules standard consultations at 10-minute intervals and also offers longer consultations. Tell reception when you have multiple concerns or need additional time.

Arrange separate visits for family members

Each family member seeing a doctor needs an individual appointment, according to the practice’s booking instructions.

Confirm fees and any special requirements

Procedures, particular vaccinations, medical forms and consultations without eligible Medicare cover may have charges. Ask before proceeding.

Telephone consultations

The official practice confirms telephone GP appointments with conditions. These cannot be booked online. Phone reception to discuss eligibility and arrangements.

Cancellation notice

Give reception at least two hours’ notice if cancelling. Late cancellation or non-attendance can result in a fee; the practice does not publish one fixed amount in its main policy.

Useful booking question: “I need an appointment at Waurn Ponds Medical Centre. Is a standard 10-minute appointment suitable, do I need a longer consultation, and will any out-of-pocket fee apply?”
Opening times

Waurn Ponds Medical Centre Opening Hours

The practice website lists the following regular opening hours. These are not the same as the shopping centre’s general trading hours, and the practice warns that doctor availability can affect them.

Monday8:00 am – 6:00 pm
Tuesday8:00 am – 6:00 pm
Wednesday8:00 am – 6:00 pm
Thursday8:00 am – 6:00 pm
Friday9:00 am – 5:00 pm
SaturdayClosed
Sunday9:00 am – 3:00 pm
Important hours difference: Waurn Ponds Shopping Centre’s directory shows longer opening hours for the medical centre than the practice’s own website. Use the current practice website or phone reception before travelling, particularly in the evening or on Sunday.
Geelong Cup public holiday, Wednesday 21 October 2026: The official clinic website announces opening from 9 am to 3 pm, by appointment only. Call 03 5260 0960 to book. Other public holiday hours may differ.
Medicare and charges

Does Waurn Ponds Medical Centre Bulk Bill?

Yes, the practice’s patient-facing website advertises bulk billing for eligible patients with a valid Medicare card. It also warns that some services can generate non-rebated charges. The practice operator describes the centre as mixed billing, so do not assume every consultation, procedure or service is free.

General GP consultations

The practice states that it is a bulk-billing medical centre and that patients need a valid Medicare card for eligibility.

Procedures and vaccinations

Minor procedures and some vaccinations may require payment for the service, products or materials used.

Private medical reports

Employment medical forms, licence applications, insurance reports and other non-Medicare work may incur fees.

When You Should Ask About a Fee

No valid Medicare cardPrivate or other charges may apply.
Minor surgeryExcisions, biopsies, suturing or other procedures may be privately billed.
VaccinationsSome vaccines can have a non-rebated charge.
WorkCover or TACPayment responsibility may depend on insurer acceptance of the claim.
Medical formsReports, insurance or employment forms may not be covered by Medicare.
Telephone GPAsk whether eligibility requirements and any fees apply.
No invented fee table: The official patient information does not provide a single reliable consultation fee schedule for every patient and service. Confirm exact charges with reception instead of relying on generic prices online.

For general government information about claiming Medicare benefits, visit Services Australia’s Medicare claims guidance.

Officially listed doctors

Waurn Ponds Medical Centre GP Doctors

The following practitioners appear on the clinic’s official doctors page. Their consultation days and availability may change, so use the live booking pathway or phone reception to choose an appointment.

Dr Vijaya Venkatesan

MBBS, FRACGP. The practice lists interests in women’s and children’s health, chronic conditions, family planning, Implanon and IUD procedures. Languages include Tamil, Telugu and Malay.

Dr Shabnum Khan

Listed on the current official practitioner page. Check the doctor’s available appointments and clinical interests directly with reception.

Dr Pramod Sankpal

MBBS, FRACGP. The clinic describes substantial general practice experience and lists English, Hindi and Urdu among his languages.

See the official Waurn Ponds GP doctors page for practitioner information.

Choosing a doctor: For contraception procedures, women’s health, chronic disease management, a preferred language or a particular practitioner, ask reception whether the appropriate appointment and doctor are available.
GP and related services

Which Medical Services Are Available?

The official practice website lists family medicine and several dedicated service areas. Some services require a special booking arrangement or may have additional fees.

Women’s Health

Cervical screening, breast checks, reproductive health, contraception, family planning, menopause care and related consultations.

Men’s and Children’s Health

General GP consultations, preventive assessments and care for different life stages.

Chronic Disease Care

Ongoing health management, mental health and general practice follow-up.

Minor Procedures

Excisions, biopsies, sutures, ear syringing and cryotherapy are listed. Procedures may need extra time and private payment.

Pathology

Australian Clinical Labs is listed at the practice Monday to Friday from 9 am to 1 pm. These hours are separate from GP consulting hours.

Monitoring Appointments

Holter monitoring and ambulatory blood-pressure monitoring are offered by appointment. Contact the clinic first.

Medical Forms Need Advance Preparation

For licence, insurance, employment or similar medical forms, the clinic asks patients to email a copy at least 24 hours before the appointment to reception@waurnpondsmc.com.au. This allows the GP to check whether the form can be completed, how much time it needs and the approximate charge.

If documents are not supplied in advance, the practice warns the GP may not be able to proceed with the requested form appointment.

Accessibility assistance: The practice says a wheelchair can be requested for use inside the centre or to and from the car. Tell reception if you need interpreting assistance through TIS or another communication arrangement.
Before your appointment

What New and Returning Patients Should Bring

Medicare cardNeeded when requesting Medicare bulk billing.
Payment methodUseful for non-Medicare fees, procedures or other charges.
Medication listInclude regular medicines, doses and allergies.
Previous health recordsBring important results, referrals and discharge letters where relevant.
Medical formsSend relevant licence, employment or insurance forms in advance.
Appointment notesTell reception if you need a long consultation or an appointment for more than one family member.

For first-time patients, the practice’s privacy policy explains that health information is collected through patient registration and consent processes. If you need assistance completing forms, contact reception before attending.

Waurn Ponds location

Address, Directions and Contact Details

Clinic address

Shop T982
Waurn Ponds Shopping Centre
Waurn Ponds VIC 3216

Contact

Phone: 03 5260 0960
Fax: 03 8779 8969

Open the clinic location in Google Maps.

Find the correct clinic: This is the medical centre at Shop T982 inside Waurn Ponds Shopping Centre. Do not confuse it with Deakin University Medical Centre or other GP practices in the Waurn Ponds area.
Geelong patient guides

Comparing Other GP Options Around Geelong

If an appointment at Waurn Ponds is unavailable, or if you want to compare billing before choosing a different medical centre, these existing guides cover separate practices.

Belmont Medical Centre

The Belmont Medical Centre GP, fees and booking guide covers the separate clinic at 75 Roslyn Road, Belmont, including its private-billing arrangements.

Banksia Medical Centre

The Banksia Medical Centre guide covers practice locations across the Geelong/Torquay area and explains location-specific booking and billing considerations.

These are comparison resources, not additional branches of Waurn Ponds Medical Centre. Check each provider’s current website before booking.

After-hours care

What If Waurn Ponds Medical Centre Is Closed?

The practice advises calling Triple Zero for emergencies and also links to emergency departments and local urgent-care options. For non-emergency after-hours medical care, it lists the National Home Doctor Service on 13 74 25 (13SICK).

After-hours home doctor

Call 13SICK — 13 74 25 to ask about coverage and current availability.

Non-emergency health advice

Call healthdirect — 1800 022 222 if you are unsure what level of care may be appropriate.

Life-threatening emergency: call 000. Do not wait for the medical centre to open or an ordinary GP appointment.
Questions answered

Waurn Ponds Medical Centre FAQs

Where is Waurn Ponds Medical Centre?

It is at Shop T982, Waurn Ponds Shopping Centre, Waurn Ponds VIC 3216.

What is the phone number?

Call 03 5260 0960 for GP appointments and general enquiries.

What are the regular opening hours?

Monday to Thursday 8 am–6 pm, Friday 9 am–5 pm, Saturday closed and Sunday 9 am–3 pm, according to the clinic’s official website. Hours may vary with doctor availability or public holidays.

Does Waurn Ponds Medical Centre bulk bill?

The patient-facing website advertises bulk billing for eligible Medicare card holders. However, some procedures, vaccines and private forms incur fees, while the operator describes the practice as mixed billing. Confirm your exact appointment cost with reception.

Which GP doctors are listed?

The official doctors page lists Dr Vijaya Venkatesan, Dr Shabnum Khan and Dr Pramod Sankpal. Practitioner availability can change.

Can I book online?

Yes. The practice confirms HotDoc booking through its official website. You can also call 03 5260 0960.

Are telephone GP consultations available?

Yes, subject to conditions. The clinic says telephone consultations cannot be booked online, so call reception to arrange one.

Is the centre open on Sunday?

The official practice website lists Sunday opening from 9 am to 3 pm. Saturday is listed as closed.

How long is a GP appointment?

The practice schedules standard appointments at 10-minute intervals and offers longer consultations. Ask reception if you need more time.

What is the cancellation policy?

Give at least two hours’ notice. Late cancellation or missing an appointment may result in a fee.

Does the centre have pathology?

Australian Clinical Labs is listed at the practice Monday to Friday from 9 am to 1 pm. Check current collection availability before attending.

Are minor procedures bulk billed?

Not necessarily. The practice says all minor procedures may incur private fees, including non-rebated charges. Ask the GP or nurse about costs first.

What should I do after hours?

The practice lists 13SICK on 13 74 25 for non-emergency after-hours medical care. Call 000 for a life-threatening emergency.

Primary sources

Official Clinic and Government Sources

Waurn Ponds Medical Centre

Clinic identity, address, phone, general booking and telephone consultations.

Official website
Official Fees and Appointment Policy

Bulk billing conditions, appointment length, cancellations, private procedure charges and other practice information.

Practice information
Official Doctors Page

Names and clinical interests of GPs currently featured by the practice.

Meet the doctors
Official Services Page

Women’s and men’s health, mental health, procedures, pathology, forms, accessibility and monitoring services.

Services and facilities
Trans-Ax Health Care

Practice operator information, including the alternative mixed-billing description.

Operator’s clinic profile
Services Australia

Government guidance on Medicare claims and rebates.

Medicare claims guidance
Information reviewed: 17 October 2026. MedicalCentre-AU.org is an independent information website, not the medical practice or a government healthcare provider. Always check the current clinic website before relying on a specific GP roster, booking slot, fee or opening time.

Before You Book

Waurn Ponds Medical Centre is at Shop T982, Waurn Ponds Shopping Centre. Its regular hours include Sunday morning and early afternoon, but not Saturday. The clinic advertises bulk billing for eligible Medicare patients, with possible private charges for procedures, vaccinations and forms. For the right doctor, consultation length or fee, call 03 5260 0960 or begin on the official website.