Banksia Medical Centre 2026: GP Visit, Bulk Bill & Booking

Independent patient guide · Geelong / Torquay VIC · 2026

Banksia Medical Centre: GP Visit, Booking, Fees, Bulk-Billing Eligibility & Locations

This guide is for Banksia Medical Centre, the VIC practice group with locations in Newcomb, Torquay and Hamlyn Heights. It helps you choose the correct clinic, book the right GP visit, check hours, understand private fees and avoid assuming every appointment is bulk billed.

Instead of long paragraphs, the useful details are converted into quick answer cards, clickable booking steps, fee tables, scripts, decision tools, location blocks, doctor-choice tips and practical checklists.

Main phone 03 5248 1299 Newcomb and Torquay reception number
Newcomb 132 Bellarine Highway Newcomb VIC 3219
Torquay 94 Geelong Road Torquay VIC 3228
Billing Private clinic Bulk billing limited by eligibility/time
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Emergency rule: call 000 immediately for chest pain, stroke signs, severe breathing difficulty, collapse, serious injury, heavy bleeding, seizure, severe allergic reaction, or any symptom that feels life-threatening.
Fast patient answer

Quick Answer: How Do You Book Banksia Medical Centre?

For Newcomb or Torquay, call 03 5248 1299 or use the official online booking pages. New and existing patients are welcome to book online for Newcomb and Torquay. If the issue is urgent, complex, procedure-related, fee-sensitive, or you are unsure which appointment type to choose, call reception first.

Routine GP visit Book online Use Newcomb or Torquay booking pages when you can choose the correct location, doctor and appointment type.
Bulk bill question Call before assuming Banksia says it is a private clinic; bulk billing is limited to specific eligible groups and times.
Telehealth Not bulk billed Telehealth is available for suitable general medical issues, but the clinic says telehealth is no longer bulk billed.
After hours 13 74 25 The clinic lists 13 74 25 for after-hours care and 000 for emergencies.
Important keyword warning: “Banksia Medical Centre” can also be confused with Banksia suburb GP searches or Banksia Medical & Health in another location. This article covers the official Banksia Medical Centre group in Newcomb, Torquay and Hamlyn Heights, VIC.
Choose the correct clinic first

Banksia Medical Centre Locations, Phone Numbers and Best Use

Location Address Phone / fax Best use
Newcomb
Main booking location
132 Bellarine Highway, Newcomb VIC 3219 Phone: 03 5248 1299
Fax: 03 5248 8124
Routine GP care, family medicine, immunisations, chronic care, Newcomb online booking.
Torquay
Coastal clinic
94 Geelong Road, Torquay VIC 3228 Phone: 03 5248 1299
Fax: 03 5248 8124
Torquay GP care, family medicine, vaccinations, chronic disease and online booking.
Hamlyn Heights
Formerly Kunatjarra
252 Church Street, Hamlyn Heights VIC 3215 Phone: 03 5277 0907
Fax: 03 5277 9287
Use when your appointment confirmation says Hamlyn Heights or formerly Kunatjarra Medical Clinic.
Newcomb132 Bellarine Highway, Newcomb VIC 3219. Phone 03 5248 1299. Book online or call.
Torquay94 Geelong Road, Torquay VIC 3228. Phone 03 5248 1299. Book online or call.
Hamlyn Heights252 Church Street, Hamlyn Heights VIC 3215. Phone 03 5277 0907. Check this location separately.
Trust check before booking: match the location name, street address and phone number. The Newcomb and Torquay clinics share the same main phone number, while Hamlyn Heights lists a separate phone number.
Opening hours made scan-friendly

Banksia Medical Centre Opening Hours

Hours are location-specific. Newcomb has Saturday morning opening. Torquay and Hamlyn Heights are listed as weekday-only on the official contact page. Always confirm before travelling on public holidays, near closing time or when booking urgent care.

Location Monday Tuesday / Thursday Wednesday / Friday Saturday Sunday
Newcomb 7:30am–5:00pm 8:30am–5:00pm 8:00am–5:00pm 9:00am–12 noon Closed
Torquay 8:30am–5:00pm 8:30am–5:00pm 8:30am–5:00pm Closed Closed
Hamlyn Heights 8:30am–5:00pm 8:30am–5:00pm 8:30am–5:00pm Closed Closed
NewcombMon 7:30am–5pm; Tue/Thu 8:30am–5pm; Wed/Fri 8am–5pm; Sat 9am–12 noon; Sun closed.
TorquayMon–Fri 8:30am–5pm; Sat–Sun closed.
Hamlyn HeightsMon–Fri 8:30am–5pm; Sat–Sun closed.
Before 8am warning Private billing risk The fee page says bulk billing is not available before 8am Monday to Friday, including for children.
Saturday warning $10 extra fee All Saturday appointments incur an extra $10 fee, and Saturday is not bulk billed.
Urgent issue Call reception Official booking pages say to call if you have an urgent medical concern or need help choosing appointment type.
Clickable micro-steps

How to Book a GP Visit at Banksia Medical Centre

Newcomb and Torquay pages say new and existing patients can book online or by phone. The key is choosing the right location and appointment type before confirming.

Choose your clinic location first. Newcomb, Torquay and Hamlyn Heights have different addresses and hours.
Use online booking for routine Newcomb or Torquay GP appointments. Select the available GP, appointment time and location before confirming.
Call if your issue is urgent or hard to classify. The booking pages say to phone the clinic if you have an urgent medical concern or need help choosing the right appointment type.
Check billing before confirming the appointment. Banksia is a private clinic. Bulk billing is limited by patient type, doctor, day and time.
Prepare payment and appointment details. Payment is required on the day. Bring Medicare, DVA card if relevant, payment card, medication list and any previous results.

Reception script: “Hi, I want to book Banksia Medical Centre at [Newcomb/Torquay/Hamlyn Heights]. I need help with [service]. Is this a standard consult, long consult, telehealth, vaccination, procedure, home visit or allied-health appointment—and what will I pay after Medicare rebate?”

Bulk bill answer without overclaiming

Does Banksia Medical Centre Bulk Bill?

Banksia Medical Centre says it is a private clinic. Bulk billing is only available to specific Medicare-card holders and only at specific times. Do not tell readers this is a fully bulk-billed clinic.

Bulk billed group DVA Gold Card DVA Gold card holders are listed for bulk billing.
Usually bulk billed Children 15 and under Most doctors bulk bill children 15 and under Monday to Friday, but not every doctor does.
Bulk billed service Childhood immunisations Listed as bulk billed on the official fee page.
Not bulk billed Saturday / before 8am / Dr Natasha Bulk billing is not available Saturdays or before 8am Mon–Fri, including children. Dr Natasha does not bulk bill children.
Consult type from 1 July 2026 Private fee Medicare rebate Out-of-pocket Best patient action
Standard consult under 20 minutes $109.00 $45.05 $63.95 Use for one routine issue. Ask if your doctor bulk bills your child/DVA visit.
Long consult 20–40 minutes $169.00 $87.10 $81.90 Book this for multiple issues, complex review or mental health needs.
Prolonged consult 40–60 minutes $229.00 $128.35 $100.65 Call first so enough time is booked.
Comprehensive consult over 60 minutes $325.00 $207.90 $117.10 Call before booking; do not choose a standard slot.
Standard consult$109 fee, $45.05 rebate, $63.95 out-of-pocket from 1 July 2026.
Long consult$169 fee, $87.10 rebate, $81.90 out-of-pocket.
Prolonged consult$229 fee, $128.35 rebate, $100.65 out-of-pocket.
Comprehensive consult$325 fee, $207.90 rebate, $117.10 out-of-pocket.
Discount / concession fee type Fee Rebate Out-of-pocket Note
Health Care Card / Pension Card standard consult $94.00 $45.05 $48.95 Bring current card and confirm eligibility.
Health Care Card / Pension Card long consult $154.00 $87.10 $66.90 Use for longer visits or complex issues.
Saturday appointment Extra $10 Varies by item Higher gap All Saturday appointments incur an extra $10 fee.
Missed / late-cancelled appointment Up to $100 listed on fee page No rebate Full charge Minimum 2 hours’ notice is required. A new-patient form mentions up to $120, so confirm current policy.
Repeat prescription without appointment Minimum $20 May not apply Confirm first Prescriptions are normally not issued without consultation unless pre-arranged.
Honest billing summary: Banksia Medical Centre is not a “bulk bill everything” clinic. Bulk billing is limited, Saturday and before-8am appointments are private, telehealth is not bulk billed, and Dr Natasha has separate billing rules. Always confirm the exact out-of-pocket fee before booking.
Interactive helper

Book Online, Call, Telehealth, After-Hours or 000?

This tool does not diagnose. It helps readers choose the safest administrative route before booking the wrong appointment or assuming the wrong fee.

Choose the options above. Your booking, billing or urgent-care guidance will appear here.
Services converted into action routes

GP Services at Banksia Medical Centre

Official pages list general medical care, vaccinations, health assessments, allied health, family planning, mental health, minor surgeries, on-site pathology, telehealth, COVID clinic, home visits, 24-hour blood pressure monitoring, Holter monitoring, wound consultations and specialist/allied-health support.

Standard GP care

Routine check-ups, scripts, referrals, certificates, family medicine, men’s health, women’s health, children’s health and general medical advice.

Book online if simple

Vaccinations

Government-funded and private vaccinations are listed, including travel-vaccine services such as Yellow Fever.

Ask stock and cost

Telehealth

Suitable for general medical appointments that do not require physical examination. Telehealth is no longer bulk billed.

Fee check needed

Minor surgeries and procedures

Minor surgeries, wound consultations and treatment-room services may require specific appointment time and extra fees.

Call first

Chronic disease and health assessments

Health assessments, chronic condition care, care planning and preventative health are listed service areas.

Long consult may help

Allied health and mental health

Allied health, psychology, psychiatry-related services, dietitians, podiatry and mental-health support may have separate fees.

Provider fees differ

On-site pathology

On-site pathology is listed. Ask about collection hours and whether you need a referral form.

Bring request form

Home visits

Home visits are available through Dr Natasha for eligible/suitable patients and can include routine care that does not need clinic equipment.

Special fee rules

24-hour BP / Holter

The clinic lists 24-hour blood pressure monitoring and Holter monitoring devices. Ask about referral, fitting and fees.

Call first
If you need… Ask for this Bring / prepare
One routine GP issue Standard GP appointment Medicare card, payment card, medication list and symptoms timeline.
Multiple issues or mental health Long appointment List issues in priority order and ask about long-consult fee.
Childhood immunisation Immunisation appointment Child record, Medicare card and allergy history.
Travel vaccination Travel vaccine appointment Destination, departure date, prior vaccines and cost question.
Telehealth Phone or video consult Check if you have been seen face-to-face within 12 months for rebate eligibility.
Procedure or wound care Treatment-room / nurse / GP appointment Ask fee, preparation, dressing cost and follow-up timing.
Doctor choice made easier

Doctors and Team: Who Should You Book?

The official team page lists multiple contracted doctors across Newcomb and Torquay. Availability and location can change, so use the booking pages or call reception for current rosters.

Dr Cassandra Chong Dr Amanda Goulding Dr Jenny Huang Dr Chris Chau A/Prof Bernard Shiu Dr Genevieve Hamilton Dr Ben Crowther Dr Deepa Chinnachamy Nursing team Allied health team
Geriatrics / mental health Ask for matching doctor Dr Cassandra Chong’s profile lists geriatric care and mental health interests.
Sports / women’s / sexual health Ask appointment type Dr Amanda Goulding’s profile lists these interest areas.
Family / child / preventive care Choose by location Doctor profiles list family, adolescent, maternal and child, elderly and preventive-care interests.
Telehealth rules

Telehealth at Banksia Medical Centre

Banksia says telehealth is available for suitable general medical appointments that do not require a physical examination or the patient being physically present. It also says telehealth sessions are no longer available to be bulk billed.

Good for Some follow-up care Results follow-up, mental-health consults, repeat prescription discussions or certificate requests may be suitable.
Not good for Physical examination Chest pain, severe symptoms, injury, procedures or examination needs should not be booked as routine telehealth.
Rebate rule 12-month face-to-face risk The clinic says patients not seen in clinic within 12 months may have no Medicare rebate for telehealth.
Telehealth billing warning: do not write “bulk-billed telehealth.” Banksia says telehealth is no longer bulk billed and rebate eligibility can depend on recent face-to-face attendance.
When the clinic is closed

After-Hours Help and When to Use 000

Banksia Medical Centre lists 13 74 25 for after-hours care and 000 for emergencies. Use after-hours GP options for non-emergency concerns only.

Emergency 000 Life-threatening symptoms, severe breathing difficulty, chest pain, stroke signs, collapse or serious injury.
After-hours care 13 74 25 Listed by Banksia Medical Centre for after-hours care.
General health advice 1800 022 222 healthdirect gives 24-hour Australian health advice when you are unsure what care is needed.
Map and arrival guide

Address, Map and Arrival Tips

The main Newcomb clinic is listed at 132 Bellarine Highway, Newcomb VIC 3219. healthdirect shows the Newcomb listing with fees applying and wheelchair-accessible signal. Use the exact location before travelling because nearby clinics on Bellarine Highway can appear in search results.

Newcomb map search 132 Bellarine Highway Use this for the main Banksia Medical Centre Newcomb location.
Torquay map search 94 Geelong Road Use this if your booking says Banksia Medical Centre Torquay.
Hamlyn Heights map search 252 Church Street Use this if your booking says Banksia Medical Centre Hamlyn Heights / formerly Kunatjarra.
Before you attend

What to Bring to Banksia Medical Centre

Medicare card
Needed for rebate processing and patient matching.
DVA Gold Card if relevant
DVA Gold card holders are listed for bulk billing.
Payment card
Payment is required on the day; private clinic fees and gaps may apply.
Child age / immunisation record
Important for children 15 and under and childhood immunisations.
Medication and allergy list
Include dose, frequency and recent medication changes.
Previous results/referrals
Bring pathology, imaging, specialist letters or hospital discharge notes.
Travel details
Needed for travel vaccines: destination, departure date and vaccine history.
Booking confirmation
Keep online booking SMS/email ready and arrive at the correct clinic location.
Avoid these mistakes

Common Mistakes Before Booking

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Assuming Banksia Medical Centre is fully bulk billed. It says it is a private clinic with limited bulk-billing eligibility.
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Booking before 8am or on Saturday and expecting bulk billing. The fee page says bulk billing is not available at those times.
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Booking with Dr Natasha and expecting child bulk billing. The fee page says Dr Natasha does not bulk bill children.
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Choosing telehealth and expecting it to be bulk billed. Banksia says telehealth is no longer bulk billed.
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Booking a standard slot for multiple issues, mental health, procedures, home visits, wounds or long consult needs.
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Confusing Banksia Medical Centre VIC with Banksia suburb GP listings or Banksia Medical & Health in another state.
Official links after the answer

Sources to Check Before You Travel

Use these after reading the practical guide above, so you know exactly what to verify: clinic location, appointment status, doctor availability, private fee, bulk-billing eligibility, telehealth rule and after-hours pathway.

Official Banksia Medical Centre website

Primary source for services, booking access, location links and general clinic overview.

Open official website
Official contact page

Use for Newcomb, Torquay and Hamlyn Heights addresses, phone numbers and hours.

Open contact page
Official fees page

Use for private-clinic wording, bulk-billing limits, Saturday/early appointment warnings and repeat prescription fees.

Open GP fees page
Consultation fee table

Use for private fee, rebate and out-of-pocket amounts from the 1 July 2026 fee increase.

Open consultation fees
Newcomb booking page

Use for Newcomb online booking, new/existing-patient booking and urgent-call guidance.

Open Newcomb booking
Torquay booking page

Use for Torquay online booking and GP appointment details.

Open Torquay booking
Telehealth page

Use for video/phone suitability, privacy notes, rebate warnings and telehealth billing rules.

Open telehealth page
Team page

Use for doctor names, locations, special interests and appointment guidance.

Open team page
Internal linking note: no same-site internal links are inserted because the live MedicalCentre-AU.org post sitemap was not directly verified in this run. Add internal links only after checking live sitemap URLs and confirming relevance.
FAQ

FAQ: Banksia Medical Centre GP Visits, Bulk Billing, Fees and Booking

What is Banksia Medical Centre phone number?

For Newcomb and Torquay, call 03 5248 1299. For Hamlyn Heights, the official contact page lists 03 5277 0907.

Where is Banksia Medical Centre located?

Banksia Medical Centre lists three locations: Newcomb at 132 Bellarine Highway, Torquay at 94 Geelong Road, and Hamlyn Heights at 252 Church Street.

How do I book Banksia Medical Centre online?

Use the official Newcomb or Torquay booking pages for routine GP appointments. Choose your location, doctor, time and appointment type before confirming. Call reception if the issue is urgent or complex.

Does Banksia Medical Centre bulk bill?

Banksia Medical Centre says it is a private clinic. Bulk billing is limited to DVA Gold card holders, most children 15 and under Monday to Friday, and childhood immunisations. It is not available Saturdays or before 8am Monday to Friday.

Does Dr Natasha bulk bill children?

No. The official fee page says Dr Natasha does not bulk bill children and has separate billing rules. Contact reception for details before booking.

How much is a standard GP consult?

From the 1 July 2026 fee increase, the official consultation fee table lists a private standard consult under 20 minutes at $109, with a Medicare rebate of $45.05 and an out-of-pocket cost of $63.95.

How much is a long consult?

The official 2026 fee table lists a private long consult of 20–40 minutes at $169, with a Medicare rebate of $87.10 and an out-of-pocket cost of $81.90.

Is telehealth bulk billed?

No. Banksia Medical Centre says telehealth sessions are no longer available to be bulk billed. Rebate eligibility can also depend on whether the patient has been seen face-to-face at the clinic within 12 months.

What are Banksia Medical Centre Newcomb hours?

Newcomb is listed as Monday 7:30am–5:00pm, Tuesday and Thursday 8:30am–5:00pm, Wednesday and Friday 8:00am–5:00pm, Saturday 9:00am–12 noon, and Sunday closed.

What are Banksia Medical Centre Torquay hours?

Torquay is listed as Monday to Friday 8:30am–5:00pm and closed Saturday and Sunday.

What are Banksia Medical Centre Hamlyn Heights hours?

Hamlyn Heights is listed as Monday to Friday 8:30am–5:00pm and closed Saturday and Sunday.

What after-hours number does Banksia Medical Centre list?

Banksia Medical Centre lists 13 74 25 for after-hours care. For emergencies, call 000.

What services does Banksia Medical Centre offer?

Official pages list general medical care, vaccinations, health assessments, allied health, family planning, mental health, minor surgeries, on-site pathology, telehealth, COVID clinic, home visits, 24-hour blood pressure monitoring, Holter monitoring and wound consultations.

What is the missed appointment fee?

The fee page says failing to attend, answer a telephone appointment, or cancel with less than 2 hours’ notice may incur a fee of up to $100. A new-patient form mentions up to $120, so confirm the current policy with reception.

What should I bring to my appointment?

Bring Medicare card, DVA Gold card if relevant, payment card, medication and allergy list, prior results/referrals, vaccine history if relevant, and your booking confirmation.

Final Patient Summary

Use Banksia Medical Centre Newcomb at 132 Bellarine Highway, Torquay at 94 Geelong Road, or Hamlyn Heights at 252 Church Street depending on your booking. Newcomb and Torquay use 03 5248 1299; Hamlyn Heights lists 03 5277 0907.

Banksia is a private clinic. Bulk billing is limited to specific eligible groups and times. Standard, long, Saturday, telehealth, home visit, procedure, allied-health and specialist services can involve out-of-pocket fees. Confirm your exact fee before booking.