The Right Channel for Every Question
medicalcentre-au.org/ is an editorial directory. We cannot give medical advice, hold patient records, book appointments, or do anything clinical. This page sets out exactly what we can help with, what we cannot, and where to send each kind of question.
Life-threatening emergency: dial 000 (triple zero) or go to the nearest Emergency Department.
Urgent advice, not life-threatening: call healthdirect on 1800 022 222 (free, 24 hours nationally; 13 HEALTH on 13 43 25 84 in Queensland).
Routine medical advice: contact your GP, or use healthdirect.gov.au.
Mental health support: Lifeline on 13 11 14 (24 hours), Suicide Call Back Service on 1300 659 467, Beyond Blue on 1300 22 4636, Kids Helpline on 1800 55 1800. For immediate danger to life, 000.
What We Can Help With
- Corrections to any practice URL, telephone, address, opening hours, bulk-billing status, PHN attribution, accreditation, service description, or walkthrough step on the site
- Reports of broken practice URLs — top-priority correction queue
- Reports of bulk-billing notices that no longer match the practice’s current published billing notice
- APP rights requests under the Privacy Act 1988 (Cth) and Australian Privacy Principles 12 (access) and 13 (correction)
- Cookie preferences and consent questions
- Accessibility issues and reports of barriers using assistive technology
- Copyright takedown notices under the Copyright Act 1968 (Cth)
- Press enquiries about the site, methodology, or editorial decisions
- Editorial questions about specific practice entries, methodology, or sourcing
- Notification of practice changes, partner changes, branch closures, or substantive PHN / MBS / accreditation framework changes
What We Cannot Help With
- Medical or clinical advice of any kind — call healthdirect 1800 022 222 (or 13 HEALTH 13 43 25 84 in QLD), 000 for emergencies, or your GP for routine
- Access to your My Health Record — use myGov linked to My Health Record (we do not hold records)
- Access to your GP-held records — submit an APP 12 request to your practice
- Booking GP appointments — use the practice’s own booking system or telephone reception
- Ordering scripts — use your practice’s online service or contact reception
- Filing a health complaint on your behalf — that goes through the practice, then the state or territory complaints commissioner
- Complaints about an individual clinician’s fitness to practise — those go to AHPRA
- Complaints about safety or quality at a practice — those go to the relevant state complaints commissioner or AHPRA
- Privacy complaints about your data held by a third party — those go to the OAIC (or the relevant state privacy commissioner)
- Legal advice on any matter — consult an Australian Legal Practitioner
- Financial or insurance advice — consult an AFSL-licensed adviser
- Adding paid placement, “preferred listings,” or sponsored practice entries — we do not accept paid placement
Channels and Response Targets
Broken practice URL / out-of-date bulk-billing
You clicked a link on our site to an Australian medical centre and it did not work, or the bulk-billing status shown on our site does not match the practice’s current published notice. Top-priority correction queue.
Email: info@medicalcentre-au.org
Subject: “Broken practice URL” or “Out-of-date bulk-billing”
Include: page URL + practice name + the issue
General correction
Wrong opening hours, partner change, branch closure, telephone change, PHN change, accreditation expiry, Telehealth availability change, or any other content error.
Email: info@medicalcentre-au.org
Subject: “Correction”
APP rights request
Access (APP 12), correction (APP 13), opt-out of direct marketing (APP 7), or anonymity / pseudonymity (APP 2) under the Privacy Act 1988 (Cth).
Email: info@medicalcentre-au.org
Subject: “Privacy rights request”
Include: the APP right you are exercising
Accessibility
A page or feature is hard or impossible to use with your assistive technology, or fails WCAG 2.1 AA in a specific way.
Email: info@medicalcentre-au.org
Subject: “Accessibility issue”
Include: page URL + AT used + what went wrong
Copyright / IP notice
Copyright takedown or counter-notice under the Copyright Act 1968 (Cth); we also accept DMCA-style notices for our US-hosted infrastructure.
Email: info@medicalcentre-au.org
Subject: “Copyright notice”
Include: the elements on our Complaints & IP Notices page
Cookie settings
Change your cookie preferences or ask about specific tracking technologies on the site.
Email: info@medicalcentre-au.org
Subject: “Cookie enquiry”
Or: use the “Cookie settings” link in the footer
Press and media
Background, comment, or interview request from Australian media.
Email: info@medicalcentre-au.org
Subject: “Press enquiry”
Include: outlet + deadline + topic
Editorial / methodology
Question about how a specific practice entry was researched, sourced, or verified.
Email: info@medicalcentre-au.org
Subject: “Editorial question”
Where to Send Things We Cannot Handle
| If you have… | Send it to |
|---|---|
| A medical emergency | 000 or your nearest Emergency Department |
| An urgent (non-life-threatening) medical question | healthdirect on 1800 022 222 (free, 24 hours) or 13 HEALTH on 13 43 25 84 in Queensland |
| A routine medical question | Your GP; symptom information at healthdirect.gov.au |
| A Medicare or My Health Record question | Services Australia — Medicare line 132 011; My Health Record helpline 1800 723 471; or via myGov |
| A repeat script | Your GP, or via your practice’s online service |
| Access to your My Health Record | myGov linked to My Health Record |
| A complaint about a practice in NSW | Health Care Complaints Commission (HCCC) |
| A complaint about a practice in Victoria | Health Complaints Commissioner (Victoria) |
| A complaint about a practice in Queensland | Office of the Health Ombudsman (OHO) |
| A complaint about a practice in WA | Health and Disability Services Complaints Office (HaDSCO) |
| A complaint about a practice in SA | Health and Community Services Complaints Commissioner (HCSCC) |
| A complaint about a practice in Tasmania | Health Complaints Commissioner Tasmania |
| A complaint about a practice in ACT | ACT Health Services Commissioner (within the ACT Human Rights Commission) |
| A complaint about a practice in NT | Health and Community Services Complaints Commission (HCSCC NT) |
| A complaint about an individual clinician’s fitness to practise | AHPRA — in NSW also HCCC; in QLD primarily OHO |
| A medicines or medical-device safety concern | TGA — including TGA’s adverse-event reporting |
| A privacy complaint about your personal information | OAIC (Commonwealth privacy) or relevant state privacy commissioner |
| A consumer-law complaint | ACCC or your state Fair Trading body (NSW Fair Trading, Consumer Affairs Victoria, etc.) |
| A solicitor recommendation | The Law Society of your state or territory — NSW, Vic, Qld, SA, WA, Tas, ACT, NT |
| Free legal or housing advice | Legal Aid in your state or territory; community legal centres; Tenants’ Union or equivalent |
What We Need Before Email
- Page URL the issue is about (full URL from your address bar)
- Brief description of what is wrong or what you are requesting
- For broken practice URLs: the practice name + the URL that did not work + what happened
- For APP rights requests: which Australian Privacy Principle right you are exercising
- For accessibility issues: assistive technology + browser
- For copyright notices: the elements set out on our Complaints & IP Notices page
Do not send your Medicare number, IHI, date of birth, symptoms, diagnoses, medication, test results, mental health information, or any other sensitive information through email. We do not need it, we cannot use it, and we cannot give you medical advice. If you accidentally include health information in an email to us, we delete it on receipt and ask you to take any clinical question to your GP, healthdirect, or 000.
Postal Mail
If you must send postal mail, use the email address first to confirm the appropriate handling. We do not publish a postal address for routine correspondence to limit physical-mail abuse and to encourage faster electronic handling.
Have an Issue or Correction?
Email info@medicalcentre-au.org with a clear subject line. For medical advice, contact healthdirect, 000, or your GP.
📧 info@medicalcentre-au.org