Delacombe Medical Centre: Online GP, Telehealth & Bulk Bill

Independent patient guide · Delacombe / Smythes Creek VIC · checked 2026

Delacombe Medical Centre: Online GP, Telehealth, Bulk Billing, Hours & Fees Guide

Delacombe Medical Centre is listed at Delacombe Town Centre Pad 1, 315 Glenelg Hwy, Smythes Creek VIC 3351. People search “Delacombe Medical Centre” because it serves the Delacombe Town Centre area.

Use this guide to call the right clinic, book online, understand bulk-billing limits, check telehealth availability, prepare for new-patient registration, and choose the right path for after-hours care.

(03) 9948 9176 Main clinic phone number
Pad 1, 315 Glenelg Hwy Smythes Creek VIC 3351
Bulk billing signal Valid Medicare card, but exclusions apply
Telehealth limited Call first to confirm suitability
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Emergency rule: call 000 for chest pain, stroke signs, severe breathing difficulty, collapse, serious injury, heavy bleeding, severe allergic reaction, poisoning, seizure, severe pain or any symptom that feels life-threatening.
Fast answer first

Quick Answer: Phone, Address, Booking and Bulk Billing

Phone (03) 9948 9176 Use for appointments, fees, telehealth, walk-in availability and service questions.
Address Delacombe Town Centre Pad 1, 315 Glenelg Hwy, Smythes Creek VIC 3351.
Email info@delacombemc.com.au Official email is listed, but sensitive medical communication by email is discouraged.
Fax (03) 4344 0770 Use only when a provider asks for fax details.
Practical answer: use HotDoc for simple GP appointments. Call first for telehealth, walk-ins, long appointments, procedures, skin checks, pap smears, WorkCover/TAC, reports, driver forms, pre-employment medicals, new-patient questions or anything where fee matters.
Avoid map confusion

Delacombe Medical Centre Location: Why the Address Says Smythes Creek

The clinic is marketed as Delacombe Medical Centre, but the official address uses Smythes Creek VIC 3351. That is not a mistake; the clinic is at Delacombe Town Centre on Glenelg Highway.

Search term Correct result What to check Best action
delacombe medical centre Delacombe Medical Centre Pad 1, 315 Glenelg Hwy, Smythes Creek VIC 3351 Use official site or HotDoc listing before travelling.
delacombe town centre doctor Same clinic intent Phone (03) 9948 9176 and Delacombe Town Centre address Call if unsure which building/pad to attend.
smythes creek medical centre May still show Delacombe Medical Centre Do not reject it only because the suburb line says Smythes Creek. Match clinic name, phone and Glenelg Hwy address together.
Trust rule: before booking, match all three details: Delacombe Medical Centre, (03) 9948 9176, and Pad 1, 315 Glenelg Hwy.
Clickable micro-steps

How to Book Delacombe Medical Centre Online

The official site links to HotDoc for online booking. Healthengine also has a profile, but that listing says the profile is not verified and no appointments are listed there, so HotDoc is the cleaner booking path.

Open the official HotDoc booking page. Confirm it says Delacombe Medical Centre in Smythes Creek VIC 3351.
Select the correct appointment type. Standard consultations are usually up to 15 minutes. Ask for extra time for health assessments, complex problems, skin-lesion removal or multiple issues.
New patient? Register and arrive early. New patients are asked to arrive at least five minutes early or complete the new-patient form before attending.
Confirm billing before you book special services. Bulk billing is advertised, but procedures, pap smears, skin checks, driver forms, medical reports, WorkCover/TAC and allied health can cost extra.
Call for telehealth availability. Telehealth is offered only under some circumstances, so phone the clinic first if you need a phone consult.
Booking script: “Hi, I’m booking Delacombe Medical Centre at Delacombe Town Centre. Is this a standard 15-minute appointment, do I need a longer appointment, can it be telehealth, and will there be any out-of-pocket fee?”
Hours users need quickly

Delacombe Medical Centre Opening Hours

The official site lists the clinic as open every day, including weekends and public holidays. Pathology has a separate weekday-only collection window.

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
9:00am–4:00pm
Sunday
9:00am–4:00pm
Public holidays
9:00am–4:00pm
Pathology
Mon–Fri 8:30am–4:30pm
Best call time Weekday morning Best for fee checks, telehealth suitability, forms and new-patient questions.
Weekend users Call before walk-in Walk-ins are subject to availability, so do not rely on turning up.
Pathology users Weekdays only Pathology collection is listed Monday to Friday, not weekends.
Bulk billing without confusion

Does Delacombe Medical Centre Bulk Bill?

The clinic describes itself as a bulk-billing practice for patients holding a valid Medicare card. However, the official fee page also lists services that are excluded from bulk billing and says fees vary depending on service complexity.

Standard Medicare patient Bulk-billing signal Bring a valid Medicare card and ask if your exact appointment is covered.
Named bulk-bill groups Children, DVA, concession FAQ specifically mentions 16 and under, DVA, concession and pensioner card holders.
No Medicare / no OSHC or OVC Private fees apply Short $50, standard $75, long $120 listed.
Excluded services Ask before booking Procedures, pap smears, skin checks, reports and forms may cost extra.
Situation Official fee signal What the patient should do
Valid Medicare card, standard GP consult Bulk-billing practice signal. Bring Medicare card and confirm your exact appointment type is included.
Children 16 and under, DVA, concession or pensioner card holder FAQ names these as bulk-billed groups. Bring the relevant card and ask reception to confirm current eligibility.
No Medicare card / no OSHC or OVC membership Short consult $50, standard consult $75, long consult $120. Pay at consultation and ask whether private insurance can reimburse you.
Pathology testing Additional fees may apply for private patients. Ask whether the specific test has a collection or lab fee.
Allied health Privately billed. Ask the allied health provider directly for fee and rebate rules.
WorkCover or TAC Upfront payment required; clinic does not bill WorkCover/TAC directly. Bring employer/provider details and keep invoice/receipt for reimbursement.
Procedures, pap smears, skin checks, reports, forms Listed as excluded from bulk billing. Call before booking and ask for the expected out-of-pocket fee.
New patient without Medicare card Listed among extra-fee situations. Bring ID and payment method; ask what private fee applies.
Plain-English billing rule: Delacombe Medical Centre is not “everything free.” Standard Medicare GP care may be bulk billed, but special services, forms, procedures, WorkCover/TAC, allied health and private patients can still pay out of pocket.
Interactive decision helper

Book Online, Call First, Telehealth, Walk In or 000?

This tool does not diagnose. It helps choose the safest next action based on the clinic’s booking, fee and after-hours information.

Choose the options above. Your booking, fee, telehealth or urgent-care guidance will appear here.
Service-by-service route

Services at Delacombe Medical Centre

The clinic lists general GP and health services, but not every service should be booked as a standard 15-minute GP appointment. Use the quick route below.

Standard GP care

Routine GP care, medical check-ups, acute problems, chronic disease management, referrals, scripts and general medical advice.

HotDoc likely suitable

Women’s health

Women’s healthcare from adolescence through pregnancy, menopause and post-menopause. Pap smears may be excluded from bulk billing.

Ask fee first

Men’s and paediatric health

Men’s health checks, child health, newborn assessments, development checks and childhood immunisations.

Bring Medicare/card details

Travel medicine and immunisation

Travel medicine is best booked 4–6 weeks before travel. Seasonal vaccines may be free for eligible patients.

Book early

Skin checks and minor procedures

Minor skin procedures and skin checks for early melanoma detection are listed, but skin checks and procedures can attract fees.

Call first

Pathology

Onsite pathology is listed for convenience, with weekday pathology hours from 8:30am to 4:30pm.

Weekday collection

Cosmetic services

Cosmetic services list anti-wrinkle injections, dermal fillers, skin boosters, PRP facial and joint/soft tissue injections.

Private fees likely

Allied health

Psychology, physiotherapy, chiropractic, podiatry and dietetics are listed as allied health options.

Privately billed

MyMedicare

The clinic invites patients who consider it their preferred practice to register for MyMedicare.

Ask reception
If you need… Best booking route Ask this first
One simple GP issue Book online via HotDoc. “Is this a standard 15-minute appointment?”
Multiple issues, health assessment or complex care Call reception and request extra time. “Should I book a longer appointment?”
Telehealth Call the clinic first. “Is telehealth available for this problem?”
Travel medicine Book 4–6 weeks before travel. “Do I need vaccines, and are they in stock?”
Skin check, pap smear or procedure Call before booking. “Will there be an out-of-pocket fee?”
WorkCover/TAC Call and bring employer/provider details. “What do I pay upfront and what receipt do I need?”
When the clinic is closed

After-Hours Help and When to Use 000

Life-threatening emergency 000 Use for severe pain, severe illness or any urgent danger.
Local hospital / ED Ballarat Health Services The clinic policy lists 03 5320 4000 for Ballarat Health Services.
Home doctor after hours 13SICK: 13 74 25 Listed as an option if the clinic is closed.
Safety rule: do not wait for the clinic to reopen if symptoms are severe or life-threatening. Call 000 immediately.
New patient and accessibility

New Patient, Interpreter and Communication Help

New patient form Complete before attending The form asks for patient details, Medicare, contact, next of kin and health questionnaire information.
Interpreter help Tell reception A phone interpreter may be available. Auslan interpreter booking options are also listed.
Email caution Avoid sensitive details The clinic says sensitive communication outside its software is not preferred by email.
Interpreter script: “I need communication support for my appointment. Can you arrange a phone interpreter or tell me what I need to do before the appointment?”
Location and preparation

Address, Map and What to Bring

Use the official address exactly: Delacombe Town Centre Pad 1, 315 Glenelg Hwy, Smythes Creek VIC 3351. If your map only says “Delacombe,” confirm it still points to Pad 1 at Delacombe Town Centre.

Correct map query Pad 1, 315 Glenelg Hwy Use the full address to avoid wrong nearby results.
Pathology timing Mon–Fri 8:30am–4:30pm Do not assume pathology is open during weekend clinic hours.
New patient arrival Arrive 5 minutes early Or complete the new-patient registration form before attending.

Bring this to avoid delays

Photo ID
Listed for new-patient consultation preparation.
Valid Medicare card
Needed for bulk-billing eligibility and Medicare details.
Concession, pensioner or DVA card
Bring if relevant to your billing eligibility.
Payment card
Needed for excluded services, private fees, WorkCover/TAC or no-Medicare visits.
Employer details
Required for WorkCover verification before arranging payment.
Medication and allergy list
Useful for GP, telehealth and chronic-care visits.
Results and referral letters
Bring pathology, imaging, specialist letters or discharge notes.
Travel dates and vaccine record
Important for travel medicine and immunisation appointments.
Avoid these mistakes

Common Mistakes Before Booking Delacombe Medical Centre

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Thinking the Smythes Creek address is a different clinic. It is the official address for Delacombe Medical Centre.
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Assuming “bulk billing” means every service is free. Procedures, forms, WorkCover/TAC, skin checks and allied health may cost extra.
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Booking a standard 15-minute slot for multiple issues, complex care, skin lesion removal or health assessments.
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Assuming telehealth is always available. The clinic says telehealth is offered under some circumstances only.
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Relying on Healthengine for appointments when that listing says no appointments are listed there.
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Using routine GP booking for emergency symptoms instead of calling 000.
Official links after explanation

Official Sources to Check Before You Travel

Use these links after reading the practical guide above, so you know exactly what to verify: appointment type, fee, eligibility, pathology hours, telehealth and after-hours options.

Official Delacombe Medical Centre website

Use for main clinic information, doctors, services, hours, phone and booking buttons.

Open official website
Official contact page

Use for phone, fax, email, address, opening hours and contact form.

Open contact page
Patient info and fees

Use for bulk-billing policy, private fees, exclusions, WorkCover/TAC, telehealth, after-hours and appointment rules.

Open fees page
HotDoc booking

Use for online GP appointment booking and doctor availability.

Open HotDoc
Services page

Use for women’s health, men’s health, paediatric health, immunisation, travel medicine, chronic care, minor skin procedures and allied health services.

Open services page
New patient registration

Use before attending as a new patient to submit registration and health questionnaire details.

Open registration form
Healthengine profile

Use only as a secondary cross-check; the profile says it is not verified and has no appointments listed.

Open Healthengine profile
Internal linking note

No same-site internal links were inserted because live sitemap targets were not reliably verified in this run. Add internal links only after sitemap and 404 checks.

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FAQ

FAQ: Delacombe Medical Centre Online GP, Telehealth and Bulk Billing

What is Delacombe Medical Centre phone number?

The official phone number is (03) 9948 9176. Use it for appointments, fees, telehealth, walk-in availability and service questions.

Where is Delacombe Medical Centre located?

Delacombe Medical Centre is located at Delacombe Town Centre Pad 1, 315 Glenelg Hwy, Smythes Creek VIC 3351.

Why does the address say Smythes Creek instead of Delacombe?

The clinic is branded as Delacombe Medical Centre and is located at Delacombe Town Centre, but the official address line uses Smythes Creek VIC 3351. Match the clinic name, phone and Glenelg Highway address together.

What are Delacombe Medical Centre opening hours?

The official site lists Monday to Friday 8:00am–6:00pm, Saturday 9:00am–4:00pm, Sunday 9:00am–4:00pm, and public holidays 9:00am–4:00pm.

What are the pathology hours?

The official site lists pathology hours as Monday to Friday, 8:30am–4:30pm. Do not assume pathology collection is available during weekend clinic hours.

How do I book Delacombe Medical Centre online?

Use the HotDoc booking page for Delacombe Medical Centre in Smythes Creek. Call reception if you need telehealth, a long appointment, a procedure, a skin check, WorkCover/TAC, reports, forms or fee confirmation.

Is Delacombe Medical Centre bulk billed?

The clinic describes itself as a bulk-billing practice for patients holding a valid Medicare card. However, some services are excluded and may have an out-of-pocket fee, so confirm before booking special services.

Which services may not be bulk billed?

The official fee page lists exclusions such as WorkCover, RHCA Medicare cardholders, specialist consultations, allied health services, procedures, pap smears, pre-employment medical assessments, driver assessment forms, medical reports, skin cancer checks and new patients without a Medicare card.

What are the private patient fees?

For patients without a Medicare card or OSHC/OVC membership, the official fee page lists $50 for a short consultation, $75 for a standard consultation and $120 for a long consultation. Pathology testing may incur extra fees.

Does Delacombe Medical Centre offer telehealth?

Yes, but only under some circumstances. The official FAQ says to check with the practice by telephone on (03) 9948 9176 to see whether telehealth is available for your situation.

Does Delacombe Medical Centre accept walk-ins?

The clinic says appointments are appointment-based but walk-in patients are welcomed and accommodated subject to availability. The safest option is to call ahead before travelling.

How long is a standard appointment?

The official appointment information says standard consultations are up to 15 minutes. Health assessments, complex medical problems and skin-lesion removal require extra time.

What should new patients bring?

New patients should bring photo ID, a valid Medicare card and any concession cards. WorkCover patients should inform their employer and bring employer contact details for verification.

What is the after-hours number?

The official policy recommends Ballarat Health Services on 03 5320 4000 or 13SICK National Home Doctor on 13 74 25 if the clinic is closed. Call 000 for emergencies.

Can I register for MyMedicare at Delacombe Medical Centre?

Yes. The clinic invites existing and new patients who consider Delacombe Medical Centre their preferred practice to register for MyMedicare. Ask reception if you need help.

Final Patient Summary

Delacombe Medical Centre is at Delacombe Town Centre Pad 1, 315 Glenelg Hwy, Smythes Creek VIC 3351. Call (03) 9948 9176 or use HotDoc for online GP booking.

It has a strong bulk-billing signal for valid Medicare card holders, but not every service is free. Call first for telehealth, walk-ins, procedures, pap smears, skin checks, WorkCover/TAC, reports, driver forms, private patients, allied health and after-hours care. For emergencies, call 000.