Cheltenham Medical Centre: Book Online, GP Fees, Doctors & Hours Guide 2026
This guide focuses on Cheltenham Medical Centre at 145 Centre Dandenong Road, Cheltenham VIC 3192. It gives the useful answer first: phone, HotDoc booking, opening hours, fees, telehealth rules, Saturday billing, doctors and what to do before you travel.
The main phone is 03 9584 3055. The clinic shows online booking through HotDoc, but appointments are required and walk-ins are not accepted except emergency cases that are triaged.
Quick Answer: Cheltenham Medical Centre Phone, Booking, Fees and Hours
How to Book Cheltenham Medical Centre Online
Booking script: “Hi, I want to book Cheltenham Medical Centre at 145 Centre Dandenong Road. Is this appointment standard, long or extra long? What is the fee, Medicare rebate and out-of-pocket cost for my doctor?”
GP Fees, Medicare Rebates and Bulk Billing at Cheltenham Medical Centre
The safest answer is: do not assume automatic bulk billing. The official fee page says each independent doctor sets their own fees. Under-16 patients and Pension card holders are charged at a reduced rate, and the doctor may alter the fee at their discretion.
| Appointment type | Fee listed | Medicare rebate listed | Out-of-pocket listed | Best action |
|---|---|---|---|---|
| Monday–Friday long consultation | $150.00 | $82.90 | $67.10 | Ask if your issue needs long or extra-long time. |
| Monday–Friday extra-long consultation | $200.00 | $122.15 | $77.85 | Use for complex/multiple issues when advised. |
| Monday–Friday telehealth consultation | $100.00 | $42.85 | $57.15 | Medicare rebate only if eligibility rules are met. |
| Telehealth, non-Medicare eligible | $100.00 | No rebate | $100.00 | Ask whether a face-to-face consult is better. |
| Monday–Friday mental health standard | $175.00 | $103.70 | $71.30 | Book the correct mental health appointment type. |
| Monday–Friday mental health long | $225.00 | $152.80 | $72.20 | Ask reception which duration your doctor requires. |
| Script fee standard / urgent | $20.00 / $25.00 | No rebate | $20.00 / $25.00 | Ask if a consult is required instead. |
| Saturday standard consultation | $120.00 | $42.85 | $77.15 | Saturday section says no bulk billing available. |
| Saturday telehealth consultation | $120.00 | $42.85 | $77.15 | Confirm eligibility before relying on rebate. |
Cheltenham Medical Centre Opening Hours
The official website footer lists weekday, Saturday, Sunday and public-holiday opening hours. Always confirm on public holidays, near closing time, or when you need a specific doctor.
Cheltenham Medical Centre Doctors Listed Online
The official website describes the doctors as independent doctors consulting from the clinic. Availability, new-patient access and appointment types can change, so use HotDoc or reception for live booking.
Book Online, Call Reception, Check Fee, or Use Emergency Care?
This tool does not diagnose. It helps users choose the safest administrative path based on the official booking, fee, walk-in and patient-info rules.
Patient Rules: Walk-Ins, Email, Results, Home Visits and Records
| Patient task | Official rule | Practical step |
|---|---|---|
| Walk-in care | Appointments are required. Walk-ins are not accepted except emergency cases, which are triaged. | Book on HotDoc or call 03 9584 3055 before travelling. |
| Running late | Late arrivals may not be seen. Reception may advise expected wait or offer another appointment. | Call before the appointment time if you are delayed. |
| Do not send confidential or medical information by email. Doctors do not respond to patient emails. | Use appointment/phone route for medical questions. | |
| Results | Results must be discussed with a doctor and are not provided by reception or nursing staff. | Book an appointment within 7 days of a test unless told otherwise. |
| Phone calls to doctor | Appointments are required to speak with a doctor face-to-face or via telehealth. | Ask reception if a non-urgent message can be passed on after consulting hours. |
| Home visits | Regular patients within 5km may request a home visit in special circumstances; doctor assesses case by case. All home visits are privately billed. | Call reception; do not assume home visit is available. |
| Medical records transfer | Written request with signed consent is required. Administrative fee of $50 may apply. | Ask reception what written request format and ID/consent details are needed. |
| Complaints | Speak with your doctor or the Practice Manager. External complaint contact listed: Health Complaints Commissioner 1300 582 113. | Use the practice pathway first unless the matter needs escalation. |
Results script: “I had tests recently and need to discuss the results. Can I book the correct follow-up appointment with the doctor, and should it be in person or telehealth?”
Services: Which Appointment Should You Ask For?
| Need | Service signal on official site | Best action |
|---|---|---|
| Women’s health / cervical screening | Women’s health and cervical screening are listed. | Ask whether a longer appointment or specific doctor is needed. |
| Men’s health / family medicine | Men’s health and family medicine are listed. | Book standard or longer consult depending on number of concerns. |
| Mental health | Mental health is listed, and fee page separates mental health standard and long fees. | Call to book the correct mental health duration and fee. |
| Children’s immunisations | Children’s immunisations are listed. | Bring immunisation history and Medicare details. |
| Travel vaccines | Travel vaccines are listed. | Book early before travel and bring itinerary/vaccine history. |
| Skin checks / minor procedures | Skin checks, minor procedures and liquid nitrogen are listed. | Call first because procedures/private services may involve additional cost. |
| IUD / contraception insertion or removal | IUD insertion/removal and contraception insertion/removal are listed. | Do not book a generic short appointment; ask reception for correct doctor/time. |
| Iron infusion | Iron infusions are listed. | Ask what blood results, doctor review and fee apply before booking. |
| ECG / Holter monitor | ECGs and Holter Monitor are listed. | Ask whether GP review or specific appointment pathway is required. |
MyMedicare at Cheltenham Medical Centre
The clinic’s MyMedicare page explains voluntary patient registration with your usual practice or preferred doctor. It describes benefits such as continuity of care, longer telehealth phone appointments, extra Medicare benefits and bulk billing for eligible patients.
Important Source Check: Use the Correct Address and Phone
The official homepage/footer consistently shows 145 Centre Dandenong Road, Cheltenham 3192 and phone 03 9584 3055. One visible contact-page body block appears to contain placeholder-style Dingley Village details, so users should verify using the homepage/footer, map listing, HotDoc booking page and phone number before travelling.
Map, Parking Nearby and What to Bring
Needed for rebate processing and patient identification.
Fees are paid in full on the day; EFTPOS surcharge may apply.
Under-16 patients and Pension card holders may receive a reduced fee.
Useful if you prefer to show details instead of speaking them at reception.
Include medicine names, doses, allergies and recent changes.
Helpful for follow-up, chronic disease, mental health, skin or procedure planning.
Keep SMS/email confirmation ready before travelling.
Request interpreter support ahead of your appointment if needed.
Common Mistakes Before Booking
Official Sources to Check Before You Travel
Use these links to verify live booking, current hours, fee changes, telehealth rules, doctor availability and patient information before attending.
Use for main phone, address, hours, services, doctor profiles and HotDoc booking buttons.
Open official websiteUse for live doctor availability and online appointment booking.
Open HotDoc bookingUse for fees, rebates, telehealth eligibility, Saturday billing, script fee, cancellation fee and records-transfer fee.
Open fees pageUse for walk-in rule, email policy, appointments, home visits, results, recalls, phone calls and complaints.
Open patient infoUse for voluntary registration, longer telehealth-phone appointment benefit and how to register with reception.
Open MyMedicare pageUse only as a cautionary cross-check: the public profile is not verified and says no appointments are listed there.
Open Healthengine listingUse to understand the difference between a private fee, Medicare rebate and bulk billing.
Open bulk billing explainerUse to verify the route to 145 Centre Dandenong Road before travelling.
Open mapFAQ: Cheltenham Medical Centre Booking, GP Fees and Hours
What is Cheltenham Medical Centre phone number?
The phone number listed on the official website is 03 9584 3055.
Where is Cheltenham Medical Centre located?
Cheltenham Medical Centre is listed at 145 Centre Dandenong Road, Cheltenham VIC 3192.
How do I book Cheltenham Medical Centre online?
Use the official HotDoc booking page for Cheltenham Medical Centre. The clinic’s own website uses “Book now” buttons that point to HotDoc.
Does Cheltenham Medical Centre accept walk-ins?
The official patient information page says appointments are required to see a doctor. Walk-ins are not accepted except emergency cases, which are triaged accordingly.
What are Cheltenham Medical Centre opening hours?
The official website lists Monday 8:30am–7:00pm, Tuesday 9:00am–6:00pm, Wednesday 8:30am–8:00pm, Thursday 8:30am–8:00pm, Friday 8:30am–6:00pm, Saturday 9:00am–4:00pm, and Sunday/public holidays 9:00am–1:00pm.
Does Cheltenham Medical Centre bulk bill?
Do not assume automatic bulk billing. The official fee page says each independent doctor sets their own fees. It lists consultation fees, Medicare rebates and out-of-pocket costs. Saturday fees specifically say no bulk billing is available.
What is the Saturday GP fee?
The official fee page lists Saturday standard consultation as $120 with a Medicare rebate of $42.85 and out-of-pocket cost of $77.15. It also says no bulk billing is available on Saturdays.
How much is a weekday telehealth consultation?
The official fee page lists Monday–Friday telehealth consultation as $100 with a Medicare rebate of $42.85 and out-of-pocket cost of $57.15 for eligible Medicare patients.
Can new patients get a Medicare rebate for telephone appointments?
The fee page says telephone appointments with a Medicare rebate are only available to existing patients who have attended the practice face-to-face in the last 12 months.
What is the cancellation or no-show fee?
The official fee page says a $50 non-attendance fee applies if you cancel within 4 hours or do not attend your appointment.
How do I get test results?
The patient information page says test results must be discussed with a doctor and will not be provided by reception or nursing staff. Book an appointment within 7 days of your test unless otherwise advised.
Can I email the doctor?
No. The patient information page says doctors do not respond to patient emails and asks patients not to send confidential or medical information by email.
Can I request a home visit?
In special circumstances, regular patients who live within 5km of the clinic may request a home visit. Requests are reviewed case by case by the patient’s usual doctor, and all home visits are privately billed.
Who are the doctors at Cheltenham Medical Centre?
The official website lists consulting doctors including Dr Katrina Reid, Dr Peter Mitchell, Dr Ryszard Szymanski, Dr Farah Abdul Rahman, Dr Stephanie Van Ruyven and Dr Emma Mossenton. Check HotDoc or call reception for live availability.
What should I do in an emergency?
Call 000 for chest pain, stroke signs, severe breathing difficulty, collapse, major injury, heavy bleeding, serious burns, seizure, poisoning, severe allergic reaction or any life-threatening symptom.
Final Patient Summary
Cheltenham Medical Centre is at 145 Centre Dandenong Road, Cheltenham VIC 3192. Phone 03 9584 3055 or use the official HotDoc booking page for appointments.
Fees are not a simple “bulk bill for everyone” answer. The official fee page lists private fees, Medicare rebates and out-of-pocket costs. Check the exact fee before booking, especially for Saturday, telehealth, mental health, scripts, procedures, private vaccines, records transfer and home visits.