NorthEnd Medical Telehealth GP, Bulk Billing & Appointment Guide
This guide focuses on NorthEnd Medical / Northend Medical Centre at 48–50 Childs Rd, Epping VIC 3076. It turns the official telehealth, bulk-billing, appointment, fees, doctor and service details into a fast patient decision guide.
The main answer: Medicare-eligible GP consults are bulk billed, but telehealth is Medicare-funded only when you meet Medicare rules, including the clinic’s face-to-face visit requirement within the past 12 months.
Quick Answer: Can You Get a Bulk-Billed Telehealth GP Appointment?
NorthEnd Medical Telehealth: Who Is Eligible and Who Should Call?
| Patient situation | Likely telehealth route | Cost signal | Best action |
|---|---|---|---|
| You have Medicare and attended NorthEnd Medical face-to-face in the past 12 months | Likely Medicare-eligible telehealth, subject to doctor assessment. | Fully bulk billed when Medicare requirements are met. | Call reception |
| You have Medicare but have not attended face-to-face in the past 12 months | Telehealth is not Medicare-eligible under the clinic’s listed rule. | $80 private fee listed. | Ask whether in-person visit is needed |
| You do not have a valid Medicare card | Private telehealth or in-person consult. | $80 private telehealth fee listed; other private fees may apply. | Check fees first |
| Your symptoms need examination, procedure, injection, swab or test | Doctor may require in-person appointment. | Depends on service and Medicare eligibility. | Call and explain symptoms |
| You have COVID symptoms | Do not simply attend. | Reception will advise the route. | Call 03 9408 8800 first |
Bulk Billing and Private Fees: What Is Covered?
| Service / item | Official cost signal | What the patient should do |
|---|---|---|
| Medicare-eligible GP consultation | Fully bulk billed with valid Medicare card. | Bring Medicare card and confirm the service is GP/MBS eligible. |
| Medicare-eligible telehealth GP consultation | Fully bulk billed when Medicare telehealth requirements are met. | Confirm face-to-face visit at clinic within past 12 months. |
| Telehealth without Medicare eligibility | $80 private fee listed. | Ask whether an in-person visit would be more appropriate. |
| NDIS forms | $300 approximate fee. | Ask admin before doctor starts reviewing/completing the form. |
| Income protection / life insurance / TPD / super release forms | $150 approximate fee. | Ask whether medical records, appointment or consent form is required. |
| VicRoads medical report | $120 approximate fee. | Book the correct paperwork/medical report appointment. |
| Accessible parking permit application | $30 approximate fee. | Bring the application details and ID. |
| Iron infusion where not Medicare-eligible | $150 approximate fee. | Ask whether referral/results are required and whether Medicare applies. |
Fee script: “I have a valid Medicare card. Is this exact appointment Medicare-eligible and bulk billed, or will there be a private fee because it is telehealth-ineligible, paperwork, forms, procedure, iron infusion, allied health or another non-covered service?”
How to Book: Telehealth, In-Person GP or Walk-In
Telehealth booking script: “Hi, I want a telehealth GP appointment. I have a valid Medicare card and I last attended NorthEnd Medical in person on [date]. Is this consult Medicare-eligible and bulk billed, or do I need to attend in person?”
Telehealth, HotDoc, Walk-In, After-Hours or 000?
This helper is not medical diagnosis. It helps visitors choose the practical next step for NorthEnd Medical telehealth and bulk-billing searches.
NorthEnd Medical Opening Hours and Phone Timing
Opening hours are subject to change and depend on doctor availability, so use these as planning signals and confirm before travelling for urgent, walk-in, public-holiday or after-hours care.
Doctors and Practitioners Listed by NorthEnd Medical
Doctor availability can change daily. Use HotDoc or call reception for current sessions, leave notices and telehealth availability.
Services: What Can Be Telehealth, What Needs In-Person?
| If you need… | Ask for… | Why it matters |
|---|---|---|
| Simple repeat prescription or follow-up | Telehealth GP consult eligibility | May be phone-suitable if Medicare rules are met and doctor agrees. |
| New symptom needing examination | In-person GP appointment | Doctor may need to examine you before prescribing or advising. |
| COVID symptoms | Reception advice before attending | FAQ says COVID patients should call the clinic for further advice. |
| Aviation medical | Regina / aviation medical co-ordination | FAQ says to call and ask for Regina, who co-ordinates aviation medical appointments. |
| Iron infusion | GP/physician infusion pathway | FAQ says GP and general physician administer iron infusions; referral may be required. |
| Medical records transfer | Transfer request form | FAQ says signed forms are required and transfer-out fee is $25. |
What to Bring or Prepare
Needed for bulk billing and Medicare-eligible telehealth.
Bring it if applicable, especially as a new patient.
Official FAQ lists photo ID for new patients.
Needed to confirm telehealth Medicare eligibility.
Include dose, frequency and recent changes.
Ask about private fees before the doctor starts reviewing documents.
Cash is not accepted for private/non-Medicare services.
Check doctor, time, appointment type and in-person/telehealth status.
After Hours: 13 74 25, Clinic Notice or 000?
Address, Phone, Fax, Parking and Map
Common Mistakes Before Booking NorthEnd Medical
Official Sources to Check Before Booking
Use these links after reading the practical answer above, so you know exactly what to verify.
Use for homepage notices, bulk-billing statement, services and current clinic updates.
Open official websiteUse for telehealth eligibility, $80 private fee note, in-person requirement and service routes.
Open services pageUse for Medicare bulk billing, payment rules, cancellation policy and private form fees.
Open fees pageUse for booking routes, documents, hours, walk-ins, COVID advice, aviation medicals, iron infusions and records transfer.
Open FAQUse for current doctor names, practitioner categories and independent practitioner wording.
Open doctors pageUse for current appointment availability, practitioner sessions and booking confirmation.
Open HotDocUse for address, phone, fax, phone-line times, hours and after-hours number.
Open contact pageUse for general patient explanation of Medicare bulk billing.
Open Services AustraliaFAQ: NorthEnd Medical Telehealth GP and Bulk Billing
Where is NorthEnd Medical Centre located?
NorthEnd Medical is located at 48–50 Childs Rd, Epping VIC 3076.
What is NorthEnd Medical phone number?
The main clinic phone number is 03 9408 8800. The fax number listed by the clinic is 03 9408 8822.
Does NorthEnd Medical bulk bill GP appointments?
Yes. The official fees information says Medicare-eligible GP consultations are fully bulk billed for patients with a valid Medicare card. Fees can apply for non-Medicare patients and services not covered by Medicare.
Are telehealth GP consultations bulk billed?
Medicare-eligible telehealth GP consultations are fully bulk billed. To be eligible for Medicare-funded telehealth, the clinic says you must have had a face-to-face appointment at NorthEnd Medical within the past 12 months.
What if I have not attended face-to-face in the past 12 months?
The clinic’s telehealth information says the consultation is not Medicare-eligible and a private fee of $80 applies.
How do I book a telehealth appointment?
The official services page says telehealth appointments can be booked by calling reception on 03 9408 8800.
Can I book online?
The official FAQ says appointments can be scheduled by booking online via HotDoc or calling 03 9408 8800.
Does NorthEnd Medical accept walk-ins?
The FAQ says walk-ins are accepted depending on doctor availability, but delays may occur and patients should refer to current clinic information for walk-in availability.
What are NorthEnd Medical opening hours?
Official pages list Monday to Thursday 7:00am–10:00pm, Friday 7:00am–6:00pm, Saturday 9:00am–5:00pm, Sunday 9:00am–3:00pm, and public holidays 9:00am–3:00pm with possible variation. Phones open from 8:30am weekdays and 9am weekends/public holidays.
What documents should a new patient bring?
The official FAQ says new patients should bring a Medicare card, concession card if applicable, and photo ID. Online new patient forms should also be completed when booking online.
Can I attend if I have COVID?
The FAQ says no; patients with COVID should call the clinic on 03 9408 8800 for further advice.
What is the cancellation fee?
The FAQ lists a $30 cancellation fee if you fail to attend or fail to cancel within 2 hours of the appointment booking time.
Final Patient Summary
NorthEnd Medical’s telehealth answer is eligibility-based. Medicare-eligible telehealth GP consults are bulk billed, but the patient must meet Medicare telehealth requirements, including the clinic’s listed face-to-face visit rule within the past 12 months.
For the safest route, call 03 9408 8800 for telehealth, use HotDoc for routine bookings, bring your Medicare card and ID, check private fees before forms or non-covered services, and call 000 for emergencies.