Whitehorse Medical Centre: Bulk Bill Medicare Family GP 2026

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Independent patient guide · Mitcham VIC · 2026

Whitehorse Medical Centre: Medicare Rebate, Family GP, Fees & Booking Guide

Searching “Whitehorse Medical Centre bulk bill” can be confusing. The practical answer is: Whitehorse Medical Centre is a private-billing multidisciplinary GP clinic at 505–507 Whitehorse Road, Mitcham VIC 3132. Medicare rebates may apply to eligible consultations, but patients should not assume every visit is bulk billed.

Use this page to call, book, check the right fee question, prepare new-patient forms, understand family GP services, find parking, and choose the right urgent-care path.

Address 505–507 Whitehorse Rd Mitcham VIC 3132
Phone 03 9874 7399 Reception, booking and fee checks
Billing Private fees Medicare rebate may apply if eligible
Hours Mon–Fri + Sat Sunday not listed as open on official site
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Emergency rule: Call 000 now for chest pain, stroke signs, severe breathing difficulty, collapse, severe allergic reaction, seizure, heavy bleeding, major injury, risk to self, or any symptom that feels life-threatening.
Fast answer first

Quick Answer: What Should a Patient Do?

Clinic Whitehorse Medical Centre Multidisciplinary general practice in Mitcham, Victoria.
Main phone 03 9874 7399 Call for fees, new-patient questions, procedures and longer appointments.
Billing answer Private billing Do not call it a universal bulk-billing clinic. Ask the exact out-of-pocket fee.
Best first step Book online or phone Standard appointments are 15 minutes; complex visits need more time.
Best one-line answer: Whitehorse Medical Centre is a family GP and multidisciplinary clinic where independent doctors charge private fees. Eligible patients may receive Medicare rebates, but the clinic’s 2026 fee page says doctors are not transitioning to a bulk-billing model.
Call Whitehorse Medical Centre See Booking Steps Check Fee Guide
Medicare + bulk billing reality check

Does Whitehorse Medical Centre Bulk Bill?

No — not as a general rule. The official fee information says doctors at Whitehorse Medical Centre independently charge private fees for consultations. It also says these doctors are not transitioning to a bulk-billing model after the 1 November 2025 bulk-billing incentive update.

This does not mean Medicare is useless. It means you usually need to understand three numbers: the full private fee, the Medicare rebate if the item is eligible, and your out-of-pocket gap.

Wrong assumption “Bulk bill GP for everyone” The official fee page does not support this wording. Avoid
Correct wording Private billing + Medicare rebate Patients pay the doctor’s fee, then eligible Medicare rebates may be claimed. Use
Ask before booking “What is my gap?” Fees depend on doctor, appointment length, complexity and service type. Important

Best reception script: “I’m booking Whitehorse Medical Centre in Mitcham. Can you confirm the full private fee, Medicare rebate, and expected out-of-pocket gap for this exact appointment type before I book?”

2026 private fee guide

Whitehorse Medical Centre Fees and Medicare Rebates

The fee table below is a patient-friendly version of the official 2026 fee information. Fees are a guide only because independent doctors set their own fees. Longer, more complex consultations and procedures can cost more.

Consult length / item Standard fee Discounted fee / children under 16 After-hours fee Expected gap after Medicare rebate
6–11 minutes $110 $100 $120 standard / $110 discounted $56–$76
12–19 minutes $118 $108 $130 standard / $120 discounted $66–$87
20–27 minutes $178 $163 $188 standard / $173 discounted $78–$103
28–39 minutes $222 $204 $232 standard / $214 discounted $119–$147
40–49 minutes $314 $257 $324 standard / $267 discounted $132–$199
Wound care $23–$55 $23–$55 $23–$55 Excludes doctor consultation fee
Discount timing 10am–3:45pm weekdays Discounted fee may apply for valid concession card holders during this weekday window.
After-hours definition From 4pm weekdays + Saturdays The official fee notes define after-hours as Monday–Friday from 16:00 and all day Saturday.
Payment Pay on consultation day Credit card, Visa/Mastercard and debit card payments are accepted.
Important billing warning: All consultations with Dr Kolin Lu, Dr Julie Wang, Dr Jane Sheedy and Dr Linda Wallace are listed as incurring an out-of-pocket cost for all patients regardless of concession status. Confirm your doctor’s fee before booking.
Official Fees Page Government Bulk Billing Guide Medicare Safety Nets
Clickable micro-steps

How to Book Whitehorse Medical Centre Without Fee Confusion

Choose routine GP, long consult or special service. A standard appointment is listed as 15 minutes. New patients, multiple problems and procedures need the correct time allocation.
Use online booking for simple appointments. The AutoMed booking page lists Whitehorse Medical Centre at 505–507 Whitehorse Road and notes that it is a private-billing practice.
Open Online Booking
Call if the visit is complex or cost-sensitive. Call for skin checks, iron infusion, work medicals, travel vaccines, multiple concerns, new-patient uncertainty, children’s forms or Medicare rebate questions.
Call 03 9874 7399
Ask the fee before confirming. Say: “What is the full fee, Medicare rebate and out-of-pocket gap for this appointment with this doctor?”
Bring Medicare and payment card. The clinic can transmit eligible Medicare claims online, with rebates paid by EFT to your nominated bank account.
Booking shortcut: Online is fine for a simple GP visit. Phone is safer for new patients, longer consults, procedures, iron therapy, skin checks, employment medicals, travel vaccines, forms and fee questions.
Original decision tool

Bulk Bill, Private Fee or Call First? Quick Fee Tool

This tool does not provide medical advice. It helps the reader choose the safest booking and billing question before attending.

Choose the options above. Your booking and fee guidance will appear here.
Hours + arrival planning

Whitehorse Medical Centre Opening Hours, Phone and Parking

The official homepage lists weekday and Saturday opening hours. Always check the clinic site or call before public holidays because opening hours can change.

Monday
8:30am–6:30pm
Tuesday
8:30am–6:30pm
Wednesday
8:30am–6:30pm
Thursday
8:30am–6:30pm
Friday
8:30am–6:30pm
Saturday
9:00am–1:00pm
Sunday
Not listed as open
Telephone 03 9874 7399 Main reception phone number.
Fax 03 9872 6175 Use only when requested by the clinic or provider.
Parking 3-hour parking behind clinic The clinic warns of strict parking limits on Whitehorse Road and notes 3-hour parking behind the clinic in the supermarket / Coles carpark.
New patient checklist

New Patients, Forms and What to Bring

The contact page says Whitehorse Medical Centre is currently accepting new patients and recommends booking online for a first appointment. New patients need to complete a New Patient Form.

New patients Currently accepting Book online or call if you are unsure which doctor or appointment type to choose.
Children under 18 Two forms needed The clinic says one form is needed for the child and one for the parent/guardian to process the Medicare rebate.
Appointment length Standard 15 minutes Ask for a longer appointment if you have multiple concerns, paperwork or a procedure.
✓
Medicare card
Needed for eligible Medicare rebate claims.
✓
Payment card
Private fees are payable on the day.
✓
Photo ID
Helpful for new patient registration and matching records.
✓
Medication list
Include dose, frequency, allergies and recent changes.
✓
Previous results or referrals
Bring pathology, imaging, specialist letters and discharge summaries.
✓
Travel itinerary
Needed for travel clinic vaccine planning.
✓
Skin concern notes
Write when it changed, bled, grew, itched or became painful.
✓
Forms or certificates
Backdated certificates and longer certificates usually require a consultation.
Official Contact / New Patient Info
Family GP services

Services at Whitehorse Medical Centre: Which Path Should You Choose?

The official site lists general practice, chronic disease management, pregnancy care, contraception, travel vaccines, skin cancer, iron therapy, aviation medicals, employment medicals, diabetes clinic, mental health care plans and allied health services.

Family GP care Book standard or longer GP consult Routine illness, scripts, referrals, check-ups, children’s health, men’s health and preventive care. Book online if simple
Skin cancer / procedures Call before booking Skin checks, minor procedures, biopsies and cryotherapy may need longer time and extra fees. Fee check first
Iron therapy Confirm appointment type The clinic specifically tells patients to inform reception if they require iron infusion or treatment-room care. Call first
Travel clinic Book at least 6 weeks before travel Travel advice is tailored to medical history, immunisation history, itinerary, season, travel style and activities. Vaccine costs extra
Aviation medicals Bring ARN and certificate class Applicants must complete the CASA Medical Record System online before the appointment. Special booking
Health checks Phone or book online Health checks can include a nurse appointment and review with your regular doctor. Medicare rebate may apply
Need Best booking phrase Why it matters
One simple GP concern “Standard GP appointment” Fits routine 15-minute booking if the concern is simple.
Multiple issues or mental health “Longer appointment” More time is needed; fees can increase with duration and complexity.
Skin check or procedure “Skin check / procedure appointment” May need room time, doctor selection, preparation and procedure fee discussion.
Travel vaccines “Travel Clinic appointment” Travel consultation is personalised and vaccines can cost extra.
Aviation medical “AvMed / CASA DAME appointment” You need ARN, certificate class and CASA MRS completion before attending.
Small tasks users search for

Repeat Scripts, Referrals, Certificates, Test Results and Email Rules

Repeat prescription $29, no Medicare rebate Online or phone repeat requests may be available case-by-case. Pain, sedating or dependence-risk medicines need an appointment.
Repeat referral $59, no Medicare rebate New specialist referrals require an appointment. Repeat referral requests may be case-by-case.
Single-day certificate $25, no Medicare rebate Backdated certificates, multi-day certificates or physical-exam needs require a doctor appointment.
Test results Usually 2–7 days Call the Practice Nurse. Results are given only to the patient unless prior arrangements exist.
Email Not for medical advice The clinic says email should not be used for medical advice or emergencies.
Interpreter Tell reception Let reception know if an interpreter is required.

Results script: “Hi, I’m calling about my pathology or imaging results. Can the Practice Nurse confirm whether my results have arrived, and whether the doctor needs me to book a follow-up?”

After-hours and urgent care

After-Hours Help and When to Use 000

When the practice is closed, the contact page lists an after-hours locum service and Knox Private Hospital. For extreme emergencies, use 000.

Life-threatening emergency 000 Chest pain, stroke signs, severe breathing difficulty, collapse, major injury or serious bleeding.
After-hours locum 03 9429 5677 Listed by the clinic for after-hours care when the practice is closed.
Knox Private Hospital 03 9210 7000 Listed as an after-hours care option on the clinic contact page.
Call 000 Emergency Call After-Hours Locum Call Knox Private Hospital Healthdirect 1800 022 222
Medicare rebate planning

Medicare, Telehealth and MyMedicare Notes

Medicare rebate Not the same as bulk billing You may pay first, then receive an eligible rebate from Medicare.
Telehealth rebate risk Face-to-face rule matters The fee page says if you have not consulted your doctor face-to-face in the last 12 months, you may not be eligible for a Medicare rebate from telehealth except limited exceptions.
MyMedicare Registration available The homepage notes registration for MyMedicare with your usual GP is available.
Medicare question: “Can this appointment be claimed through Medicare, what item number applies, and what rebate will I receive after paying the private fee?”
Official MyMedicare Info Medicare Online Account
Map and arrival

Whitehorse Medical Centre Address, Parking and Map

Whitehorse Medical Centre is at 505–507 Whitehorse Road, Mitcham VIC 3132. The clinic notes strict parking limits on Whitehorse Road and 3-hour parking behind the clinic in the supermarket / Coles carpark.

Correct map search 505–507 Whitehorse Road Use the full address to avoid picking another Whitehorse Road clinic.
Parking Behind the clinic Look for the supermarket / Coles carpark behind the centre.
Before leaving Call if unsure Especially on Saturdays, public holidays, near closing time or for special services.
Avoid user-intent mistakes

Common Mistakes Before Booking Whitehorse Medical Centre

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Calling it “bulk billing” without explaining the private-fee and Medicare-rebate model.
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Booking a standard 15-minute appointment for multiple issues, mental health, paperwork or procedures.
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Forgetting that after-hours fees apply from 4pm weekdays and all day Saturday.
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Assuming concession, pension or child status automatically means no out-of-pocket cost.
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Emailing for medical advice or emergency help when the clinic says email is not for that purpose.
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Missing the 2-hour cancellation rule and risking a full equivalent consult fee with no Medicare rebate.
Official and helpful links

Official Sources and Useful Next Links

These links are placed after the explanation so users know exactly what to verify.

Whitehorse Medical Centre official website

Use for address, opening hours, phone, services, booking links, MyMedicare note and parking message.

Open official website
Official fees and repeat scripts page

Use for 2026 private fees, Medicare rebate notes, repeat script/referral fees and cancellation policy.

Open fees page
Official contact page

Use for new-patient forms, email warning, test results, interpreter, after-hours and home-visit notes.

Open contact page
AutoMed online booking

Use for online appointment booking and appointment management.

Open booking page
Travel clinic information

Use for travel-health timing, vaccine planning, Yellow Fever provider note and travel-clinic preparation.

Open travel clinic page
Aviation medicals information

Use for CASA DAME, ARN, medical certificate class and MRS preparation details.

Open aviation medicals page

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FAQ

FAQ: Whitehorse Medical Centre Bulk Bill, Medicare, Fees and Booking

Does Whitehorse Medical Centre bulk bill?

No, the official fee information says doctors at Whitehorse Medical Centre independently charge private fees and are not transitioning to a bulk-billing model. Eligible Medicare rebates may still apply, but patients should ask about the out-of-pocket gap.

What is Whitehorse Medical Centre phone number?

The main phone number is 03 9874 7399. Use it for appointments, new-patient questions, fees, longer appointments, procedures, results and service-specific booking questions.

Where is Whitehorse Medical Centre located?

Whitehorse Medical Centre is located at 505–507 Whitehorse Road, Mitcham VIC 3132.

What are Whitehorse Medical Centre opening hours?

The official homepage lists Monday to Friday 8:30am–6:30pm and Saturday 9:00am–1:00pm. Sunday is not listed as open on the official homepage. Check before public holidays.

How much is a standard GP consult?

The official 2026 fee page lists private consultation fees based on time and complexity. A 12–19 minute consultation is listed at $118 standard, or $108 discounted / children under 16, with an expected gap after Medicare rebate of $66–$87 if Medicare eligible.

Do pensioners, concession card holders and children get bulk billed?

The fee page says private fees apply to all patients, including pensioners, Health Care Card holders and children under 16. Discounted fees may apply for valid concession card holders during the listed weekday time window, but this is not the same as universal bulk billing.

Are Saturday appointments more expensive?

Yes, the official fee notes define after-hours fees as Monday to Friday from 4pm and all day Saturday. Ask reception for the exact Saturday fee and rebate before booking.

Is Whitehorse Medical Centre accepting new patients?

The contact page says the clinic is currently accepting new patients and recommends booking online for a first appointment. New patients must complete a New Patient Form.

What should parents bring for a child appointment?

For children under 18, the clinic says two New Patient Forms are needed: one for the child and one for the parent or guardian, so the Medicare rebate can be processed.

How long is a standard appointment?

The contact page says standard appointments are scheduled for 15 minutes. If you are new, have multiple problems or require a procedure such as a skin check, iron infusion or work medical, tell reception when booking.

How do repeat scripts and referrals work?

The fee page says repeat prescription requests may attract a $29 fee with no Medicare rebate, and repeat referral requests may attract a $59 fee with no Medicare rebate. New referrals usually require an appointment.

What is Whitehorse Medical Centre cancellation policy?

The fee page requests at least 2 hours’ notice for cancellations. Missed appointments or appointments cancelled without 2 hours’ notice may incur a full equivalent consult fee without Medicare rebate.

Can I email Whitehorse Medical Centre for medical advice?

No. The contact page says email is not to be used for medical advice or emergencies, and doctors will not provide medical advice by email.

What after-hours options are listed?

The contact page lists After Hours Locum Service on 03 9429 5677 and Knox Private Hospital on 03 9210 7000. For extreme emergencies, call 000.

Final Patient Summary

Whitehorse Medical Centre is a private-billing family GP and multidisciplinary medical centre at 505–507 Whitehorse Road, Mitcham VIC 3132. Call 03 9874 7399 or book online for routine appointments.

The most important correction for this keyword is billing accuracy: this is not a universal bulk-billing clinic. Patients should ask the full private fee, Medicare rebate and out-of-pocket gap before booking, especially after 4pm, on Saturday, for children/concession patients, procedures, iron therapy, travel vaccines, certificates, repeat scripts and referrals.

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