Pacific Pines Medical Centre 2026: Telehealth GP, Bulk Bill

Q: Where is Pacific Pines Medical Centre located?

Pacific Pines Medical Centre is located at Shop 6/19 Pitcairn Way, Pacific Pines QLD 4211.

Q: How do I book a telehealth GP appointment?

Call the practice on 07 5529 8655. The official telehealth page says phone consults should be booked by calling reception.

Independent patient guide · Pacific Pines QLD · 2026

Pacific Pines Medical Centre: Telehealth GP, Bulk Billing, Doctors, Hours & Booking Guide

This guide is for Pacific Pines Medical Centre at Shop 6/19 Pitcairn Way, Pacific Pines QLD 4211. It helps patients quickly choose between online booking, face-to-face GP appointment, telehealth phone consult, bulk-billing check, procedure booking, pathology and after-hours help.

The practical answer: the centre is a bulk-billing practice, but not every service can be billed to Medicare. Telehealth is available in limited situations and must be booked by calling reception.

Phone 07 5529 8655 Book telehealth or clinic visit

Address Shop 6/19 Pitcairn Way Pacific Pines QLD 4211

Billing Bulk billing With Medicare exceptions

Telehealth Call first Doctors prefer face-to-face care

Emergency rule: call 000 immediately for chest pain, stroke signs, severe breathing difficulty, collapse, serious injury, heavy bleeding, severe allergic reaction, poisoning, seizure or any symptom that feels life-threatening.

Fast patient answer

Quick Answer: How Do You Book Pacific Pines Medical Centre?

Best normal path Book on Healthengine Online appointments are active and are shown for face-to-face consultations.

Telehealth GP Call reception Phone consults are available in some situations, but doctors prefer face-to-face care.

Bulk billing Yes, with exceptions No Medicare, procedures and WorkCover may attract private fees.

Saturday care 8am–11am Shorter day. Book early and confirm before travelling.

Call 07 5529 8655 Book on Healthengine Official Website Open Directions

One-minute phone script: “Hi, I want to book Pacific Pines Medical Centre at Shop 6/19 Pitcairn Way. Is this appointment better face-to-face or telehealth, is it bulk billed, and does it involve any procedure, WorkCover or private fee?”

Avoid wrong-clinic confusion

Pacific Pines Medical Centre vs MedCentres Pacific Pines

Pacific Pines has more than one clinic around Pitcairn Way / Pacific Pines Town Centre. Check the shop number and phone before booking.

Clinic / listing	Address / phone	Best for	Patient warning
Pacific Pines Medical Centre This article focus	Shop 6/19 Pitcairn Way, Pacific Pines QLD 4211 07 5529 8655	Bulk-billing GP care, Healthengine bookings, telehealth by phone arrangement, QML, allied health, skin checks, women’s health and chronic care.	Do not assume every service is free. No Medicare, procedures and WorkCover may have private fees.
MedCentres Pacific Pines Different clinic	Shop 8, 1 Pitcairn Way, Pacific Pines Town Centre	Separate GP clinic with its own doctors, skin clinic and booking rules.	Different clinic. Do not mix its phone, fees, doctors or online booking into this page.
Other Pacific Pines / Gold Coast GP results Nearby search result	May appear for “bulk bill GP Pacific Pines” or “telehealth GP Gold Coast”.	Use only if the booking confirmation matches that clinic’s name and address.	Bulk-billing rules can change quickly. Always confirm the exact appointment fee.

Trust rule: this page should not simply say “Pacific Pines doctor.” It must show the exact clinic: Pacific Pines Medical Centre, Shop 6/19 Pitcairn Way, phone 07 5529 8655.

Telehealth GP reality

Telehealth GP at Pacific Pines Medical Centre

The official telehealth page says doctors prefer face-to-face consultations because that is best practice and better care. A phone consult may be used in some situations, such as COVID-positive patients or patients home from surgery.

How to request telehealth Call 07 5529 8655 The official telehealth page says to call the practice to book a phone consult.

What happens Doctor calls you The doctor calls at the allocated time and your consultation starts by phone.

Bulk-billing SMS Submit details after call After the consult, you receive an SMS and submit details so it can be sent to Medicare for bulk billing.

Decide if telehealth is suitable. Use telehealth for simple follow-up-style issues only if reception agrees. New symptoms, examination needs, pain, injury, rash, breathing concerns, pregnancy worries or procedures often need face-to-face care.

Call reception instead of only booking online. Healthengine says online appointments are for face-to-face consultations, so phone reception if you need a phone consult.

Call for Telehealth

Be ready at the allocated time. Use a quiet, private space. Keep your phone nearby, and make sure unknown/private numbers are not blocked.

Complete the Medicare SMS after the call. After your telehealth consultation ends, follow the SMS instructions and submit your details for Medicare bulk-billing processing.

Do not present telehealth as instant online chat. The official process is phone-based and arranged by calling the practice.

Official Telehealth Page Face-to-Face Online Booking

Micro booking steps

How to Book Pacific Pines Medical Centre Without Choosing the Wrong Visit

Confirm the right clinic. Use Shop 6/19 Pitcairn Way and phone 07 5529 8655.

Use Healthengine for normal face-to-face GP appointments. Choose the doctor, date and time. Healthengine shows the practice as bulk billing and telehealth enabled, but online appointment wording says face-to-face.

Open Healthengine

Call for telehealth. Phone consults are not the same as normal online bookings. Call and explain why a phone consult is needed.

Call for procedures and special services. Call before booking IUD/Mirena, iron infusion, skin excision, WorkCover, home visit, travel medicine, acupuncture, ABI, spirometry or anything that may need a nurse/procedure room.

Arrive prepared and early. The services page says pre-appointment check-in is required 10 minutes early for at least one service section. Arriving early is safer for forms and eligibility checks.

Reception script: “I’m booking Pacific Pines Medical Centre. Is online booking okay for this issue, or do I need a phone consult, nurse room, procedure appointment or longer appointment? Is it bulk billed?”

Hours and timing

Pacific Pines Medical Centre Opening Hours

The official site and QFinder both show the centre open Monday to Saturday, with Saturday as a short morning session. QFinder also warns that hours may change and patients should phone before visiting.

Monday

7:00am–6:00pm

Tuesday

7:00am–6:00pm

Wednesday

7:00am–5:30pm

Thursday

7:00am–5:30pm

Friday

7:00am–5:00pm

Saturday

8:00am–11:00am

Sunday

Closed / not listed

Best time to call Early weekday morning Best for telehealth, same-day booking, procedure questions, fees and doctor availability.

Saturday Short session Use online booking or call early. Do not leave urgent non-emergency care until closing time.

After hours Use safe route For emergency symptoms call 000. For non-emergency uncertainty call Healthdirect on 1800 022 222.

GP doctors

Pacific Pines Medical Centre Doctors

Does Pacific Pines Medical Centre Bulk Bill?

Short answer: yes, the official site says it is a bulk-billing practice. But the same official content says some consultations cannot be billed to Medicare, and QFinder lists mixed-billing notes for no-Medicare patients, procedures and WorkCover.

Likely bulk-billed Standard Medicare GP consults Bring your Medicare card and confirm the appointment type.

Private-fee risk No Medicare / procedures / WorkCover These are specifically flagged in the public billing information.

Doctor discretion Ask before attending Financial difficulty and special circumstances should be discussed with reception or the doctor.

Appointment / service	Billing signal	Patient action
Standard GP consult with Medicare	Bulk-billing practice signal.	Bring Medicare card and confirm at booking.
Telehealth phone consult	Official telehealth page says SMS details are sent to Medicare for bulk billing.	Call to book; complete the SMS after the consult.
No Medicare card	QFinder lists private fees for patients with no Medicare card.	Ask the fee before booking.
Procedures	QFinder flags procedures as private-fee risk.	Call for quote and correct appointment length.
WorkCover	QFinder flags WorkCover as private-fee risk.	Ask what forms, claim details and payment rules apply.
Home visits	Official service page says private fees are involved.	Only for regular patients within 5km; call first.
IUD/Mirena insertion or removal	Official service page lists a $250 out-of-pocket cost, payable on the day.	Consult required before procedure; ask timing and documents.

Exact fee script: “Is this exact appointment bulk billed to Medicare, or is it private because of no Medicare, procedure, WorkCover, home visit, IUD/Mirena or another non-standard service?”

Official Fees Page Services Australia Bulk Billing Healthdirect Bulk Billing Guide

Service-by-service guide

Services at Pacific Pines Medical Centre

General Practice Standard GP care General consultations, diagnosis, GP therapy, referrals, certificates, ongoing care and family medicine. Book online

Telehealth Phone consult by call request Doctors prefer face-to-face; phone consult may suit limited situations. Call first

QML Pathology Onsite pathology QML pathology is listed onsite and open from 7am weekdays for fasting patients. Bring request form

Women’s Health Fertility, family planning, pregnancy, Pap smears, HRT Official page says three female doctors can help, with a female nurse qualified for Pap smears. Call if procedure

IUD / Mirena Insertion and removal Qualified female GP listed; consultation required before procedure; out-of-pocket cost listed. Call first

Skin Checks Full body, warts, spots, mole excisions All doctors are listed as qualified to perform skin checks. Procedure fee check

Iron Infusion Doctor eligibility + nurse infusion See a doctor to check eligibility; infusions are performed by qualified nurses. Specific booking

Travel Medicine Yellow Fever accredited The practice says it is Yellow Fever accredited and can order needed travel vaccines. Plan early

Chronic Disease Diabetes, COPD, heart disease, asthma Care plans and Team Care Arrangements are listed for chronic disease support. Book enough time

Health Assessments 45–49, over 75, heart health, ATSI checks Ask your doctor which assessment you qualify for. Eligibility check

Allied Health Dietician, physiotherapy, exercise physiology QFinder lists QML, physiotherapy, dietician and exercise physiologist; official page lists onsite allied health sessions. Ask schedule

Men’s Health Wellness, prostate, impotence, weight and sexual concerns Men’s health services are listed and can be booked with qualified doctors. GP consult

After-hours and urgent route

After-Hours Care and When Not to Use Telehealth

Situation	Best route	Why
Life-threatening symptoms	Call 000	Do not wait for reception, Healthengine or telehealth.
Clinic closed and unsure what care is needed	Healthdirect 1800 022 222	24/7 nurse advice for non-emergency uncertainty.
After-hours practice contact	07 5529 8655	QFinder lists the same number as the after-hours number; call to check instructions.
New rash, chest symptoms, injury, abdominal pain or urgent worsening symptoms	Face-to-face, urgent care or emergency depending on severity	Telehealth may not be enough when examination is needed.

Call 000 Call Practice Call Healthdirect

Interactive next-step helper

Telehealth, Face-to-Face, Procedure, Bulk Bill or 000?

This tool is not medical advice. It helps patients choose the safest booking/admin route.

What do you need?

When?

Patient type

Preferred method

Choose the options above. Your booking, billing or urgent-care route will appear here.

Location and visit prep

Address, Accessibility, Map and What to Bring

Address Shop 6/19 Pitcairn Way Pacific Pines QLD 4211.

Contact 07 5529 8655 QFinder also lists fax 07 5529 8677.

Accessibility Accessible building and parking QFinder lists accessible building, parking, toilets and telephone.

Bring This to Avoid Delays

✓

Medicare card
Needed for bulk billing and Medicare claim processing.

✓

Payment card
Bring one for private-fee services, procedures, WorkCover or no-Medicare visits.

✓

Photo ID
Helpful for new-patient registration and record matching.

✓

Medication list
Include dose, allergies and recent medication changes.

✓

Previous results / referrals
Useful for chronic disease, pregnancy, WorkCover and specialist follow-up.

✓

Pathology request form
Bring this for QML pathology testing.

✓

Travel itinerary
Needed for travel vaccine planning and Yellow Fever advice.

✓

Phone ready for telehealth SMS
After a telehealth consult, follow the Medicare SMS instruction.

Common mistakes fixed

Mistakes to Avoid Before Booking

Booking online when you actually need telehealth. The official telehealth path says call the practice.

Assuming every service is bulk billed. Procedures, no-Medicare visits, WorkCover and some special services can cost extra.

Mixing Pacific Pines Medical Centre at Shop 6/19 Pitcairn Way with MedCentres Pacific Pines at Shop 8, 1 Pitcairn Way.

Leaving Saturday care too late. Saturday is only 8am–11am.

Booking a simple GP slot for IUD/Mirena, iron infusion, skin excision, WorkCover or home visit without calling first.

Using telehealth for emergency symptoms instead of calling 000.

Official links after the answer

Official Sources to Check Before You Travel

Pacific Pines Medical Centre official website

Use for address, phone, opening hours, bulk-billing statement, service list and booking buttons.

Open official website

Healthengine booking page

Use for current doctor availability and face-to-face appointment booking.

Open Healthengine booking

Official telehealth page

Use for the phone-consult process, SMS Medicare step and quiet/private-space instruction.

Open telehealth page

Official doctors page

Use for listed GP names and booking links.

Open doctors page

Official services page

Use for special services such as IUD/Mirena, skin checks, iron infusion, QML, travel medicine and women’s health.

Open services page

Queensland QFinder listing

Use as a secondary check for address, phone, hours, accessibility and mixed-billing notes.

Open QFinder listing

FAQ

FAQ: Pacific Pines Medical Centre Telehealth GP and Bulk Billing

What is Pacific Pines Medical Centre phone number?

The public phone number for Pacific Pines Medical Centre is 07 5529 8655.

Where is Pacific Pines Medical Centre located?

Pacific Pines Medical Centre is located at Shop 6/19 Pitcairn Way, Pacific Pines QLD 4211.

Does Pacific Pines Medical Centre bulk bill?

The official site says Pacific Pines Medical Centre is a bulk-billing practice. However, some consultations cannot be billed to Medicare, and QFinder flags private-fee risk for no-Medicare patients, procedures and WorkCover.

How do I book a telehealth GP appointment?

Call the practice on 07 5529 8655. The official telehealth page says phone consults should be booked by calling reception.

Are online bookings telehealth or face-to-face?

The Healthengine listing says online appointments are for face-to-face consultations. If you need telehealth, call reception first.

How does telehealth bulk billing work?

The official telehealth page says the doctor calls at the allocated time. After the consultation, the patient receives an SMS, enters details and submits them so the claim can be sent to Medicare for bulk billing.

What are Pacific Pines Medical Centre opening hours?

The official site lists Monday and Tuesday 7am–6pm, Wednesday and Thursday 7am–5:30pm, Friday 7am–5pm and Saturday 8am–11am. QFinder advises phoning before visiting because hours may change.

Who are the doctors at Pacific Pines Medical Centre?

The official doctors page lists Dr Simon Stilgoe, Dr Simon Hong, Dr Vinh Lao, Dr Cindy Lee, Dr Kerry Lowe, Dr Puneet Pannu, Dr John Parsons, Dr Mandeep Ranhotra and Dr Peter Yaxley.

Does Pacific Pines Medical Centre do women’s health?

Yes. The official services page lists fertility, family planning, pregnancy, Pap smears, hormone replacement therapy and general women’s wellness. It also says three female doctors and a female nurse qualified for Pap smears can help.

Does Pacific Pines Medical Centre do skin checks?

Yes. The services page lists skin checks, full-body examinations, freezing warts/spots and mole excisions. Call first if a procedure may be needed.

Does Pacific Pines Medical Centre have pathology onsite?

Yes. The services page says QML Pathology is onsite and open from 7am weekdays for fasting patients.

Does Pacific Pines Medical Centre offer IUD or Mirena services?

Yes. The services page says a qualified female GP performs IUD/Mirena insertion and removal, a prior consult is required, and an out-of-pocket cost is payable on the day.

Is MedCentres Pacific Pines the same clinic?

No. MedCentres Pacific Pines is a separate clinic at Shop 8, 1 Pitcairn Way. This article focuses on Pacific Pines Medical Centre at Shop 6/19 Pitcairn Way.

Final Patient Summary

Pacific Pines Medical Centre is at Shop 6/19 Pitcairn Way, Pacific Pines QLD 4211. Call 07 5529 8655 or use Healthengine for face-to-face bookings.

For telehealth, call reception first. The practice says doctors prefer face-to-face consultations, but phone consults can be arranged in some situations. The centre is bulk-billing, but no-Medicare visits, procedures, WorkCover, home visits and some special services can involve private fees.