Emerald Medical Centre: Bulk Billing, Medicare, Family GP, Hours & Booking Guide
Searching for “Emerald Medical Centre bulk bill” can mislead patients if the billing rules are not explained clearly. Emerald Medical Centre is a mixed billing private practice, not a universal bulk-billing clinic.
Use this guide to check the official phone number, address, opening hours, Medicare rebate rules, limited bulk-billing windows, family GP services, doctors, appointments, after-hours options and what to ask before you book.
Quick Answer: Does Emerald Medical Centre Bulk Bill?
Emerald Medical Centre is at 1 Murphys Way, Emerald VIC 3782. The main phone number is 03 5968 4622, fax is 03 5968 5750, and email is mail@emeraldmed.com.au.
The clinic is a mixed billing private practice. Bulk billing is limited by patient type, time and doctor. The official payment page says Medicare bulk billing is only available between 12:00pm and 3:45pm Monday to Friday for children under 16, Aged Pension card holders and Health Care Card holders. Telehealth is not bulk billed.
Emerald Medical Centre Bulk Billing Rules for 2026
The official payment page gives a clear mixed-billing structure. Standard consults, long consults and longer consults have private charges, Medicare rebates and out-of-pocket amounts. Bulk billing is not universal.
The safest patient question is not “Do you bulk bill?” The safer question is: “For my exact appointment, with my card type, at this time, with this doctor, what will I pay and what Medicare rebate applies?”
Bulk billing may apply
- Children under 16
- Aged Pension card holders
- Health Care Card holders
- Between 12pm and 3:45pm Monday to Friday
- Doctor-specific rules can extend eligible patients before 5pm with Dr Nazmul Hoque or Dr Vassili Lapchine
Private fees apply
- All other patients outside the bulk-billing criteria
- Outside the listed weekday time window
- Saturdays
- Telehealth and phone consults
- Procedures, treatment room items and consumables
Ask before booking
- Mental health plans and reviews
- Skin procedures, wound care, ear syringing, spirometry
- Iron infusions
- TAC, WorkCover or DVA paperwork
- Reports, insurance certificates and private forms
Emerald Medical Centre Key Facts
This table gives the practical facts before the longer details: location, phone, hours, appointment rules, billing, parking and after-hours care.
| Patient question | Official/public answer | Best action |
|---|---|---|
| Where is it? | 1 Murphys Way, Emerald VIC 3782. | Use the official address in maps and allow time for parking. |
| Phone and fax? | Phone 03 5968 4622, fax 03 5968 5750. | Call for new patient booking, long consults and billing questions. |
| Is it bulk billing? | No, it is a mixed billing private practice with limited bulk-billing rules. | Ask about your exact fee before booking. |
| Online booking? | Online bookings are for existing patients only and standard 15-minute appointments only. | New patients and longer consults should call reception. |
| Hours? | Mon–Thu 8:30am–8pm, Fri 8:30am–5pm, Sat 8:30am–12:30pm, Sun closed. | Call before relying on extended hours for specific doctors or services. |
| Parking? | Parking is available at the clinic, but the car park can fill easily. | Arrive early and do not leave your car there after the appointment. |
| After hours? | Doctor Doctor locum service may provide home visits for registered patients; call 13 26 60. | Use 000 for emergencies and hospital ED for urgent hospital-level care. |
How to Book Emerald Medical Centre
Emerald Medical Centre’s online bookings are for existing patients only. New patients are told to call 03 5968 4622 to arrange an appointment.
Online bookings are for a standard consultation only, which the official booking page describes as 15 minutes. If you need more time, you should call the practice directly.
Emerald Medical Centre Opening Hours
The official site says Emerald Medical Centre is open until 8pm on several weekdays and also opens Saturday morning. This helps families, workers and school-age children, but it does not mean every doctor or service is available at all times.
Emerald Medical Centre Fees, Medicare Rebates and Out-of-Pocket Costs
The official payment page lists regular consultation examples. A standard consult up to 15 minutes is listed with a charge, Medicare rebate and out-of-pocket amount. Long and longer consults cost more but also have higher Medicare rebates.
These amounts can change, so use the table below as a patient-planning guide and confirm the current fee directly before booking.
| Appointment type | Official listed charge/rebate example | Patient warning |
|---|---|---|
| Standard consult up to 15 minutes | $99 charge, $43.90 Medicare rebate, $55.10 out-of-pocket. | Suitable for one main health concern. |
| Long consult up to 29 minutes | $165 charge, $84.90 Medicare rebate, $80.10 out-of-pocket. | Use for multiple issues, chronic care or more complex reviews. |
| Longer consult 30–39 minutes | $180 charge, $84.90 Medicare rebate, $95.10 out-of-pocket. | Confirm current rebate and suitability before booking. |
| Telehealth / phone consult | Telehealth is not bulk billed. Minimum fee for concession/children is listed as $65 with rebate. | Do not assume phone consults are free or bulk billed. |
| Treatment room / procedures | Private fees apply; minimum utility fee is listed for treatment room/procedure/consumables. | Ask about procedure fee, utility fee and Medicare rebate. |
Emerald Medical Centre Doctors
The official team page lists a broad GP team with interests across family medicine, women’s health, child health, chronic disease management, preventative care, mental health, minor procedures, dermatology, travel medicine and antenatal/postnatal care.
Doctor availability can change, and online booking may not show all options. Call reception if you need a specific doctor, female GP, long consult, procedure or new-patient appointment.
Emerald Medical Centre Services
The official services page lists general practice, allied health and specialist categories. For patients, the practical issue is choosing the right appointment type and confirming fees before the visit.
| Need | Ask for | Why it matters |
|---|---|---|
| One simple GP issue | Standard 15-minute consult | Best for one clear concern. |
| Children’s health | Child/family GP appointment | Bulk-billing rules can depend on age, time and doctor. |
| Women’s health / Mirena / IUD | Specific doctor or procedure appointment | Confirm appointment length, doctor suitability and fee. |
| Skin checks or procedures | Skin/procedure appointment | Procedure and treatment room fees can apply. |
| Mental health care plan | Longer mental health consult | Official fees list mental health consult charges and rebates. |
| Diabetes or chronic disease | Chronic disease management appointment | Often needs longer time, recalls, care planning or allied health. |
| Reports, WorkCover, TAC, DVA | Paperwork/compensable appointment | Private payment rules and documentation may apply. |
Emerald Medical Centre Bulk Billing Eligibility Checker
This tool does not access clinic systems and does not guarantee your fee. It helps you decide what to ask reception before you book.
After-Hours Care Near Emerald Medical Centre
Emerald Medical Centre says it does not provide a 24-hour service or Sunday clinic. Extended hours are available on weekday evenings and Saturday morning, but after-hours care is separate.
After-hours home doctor visits are available to registered patients via Doctor Doctor Locum Medical Service on 13 26 60. The clinic says this service is unavailable in Nangana. For hospital-level care, the nearest emergency departments listed by the clinic are Angliss Hospital in Upper Ferntree Gully and Casey Hospital in Berwick.
Results, Calls, Emails and Privacy: What Patients Should Know
The official policies page says urgent telephone calls are handled as quickly as possible, non-urgent calls may be returned when convenient that same day, and emails are generally returned within 24 hours. It also warns that email can carry privacy and confidentiality risks and should not be used in an emergency.
The clinic’s results policy says patients must make an appointment for test results, either face-to-face or by telephone consult. Emerald Medical Centre also uses reminders and recalls for routine health requirements, but patients should not rely only on automated reminders.
Address, Parking and Map
The official contact page lists Emerald Medical Centre at 1 Murphys Way, Emerald VIC 3782. It also says parking is available at the clinic, but the car park can fill easily and should only be used while visiting the doctor.
What to Bring to Emerald Medical Centre
Bring the right documents so your appointment runs smoothly and your Medicare rebate can be processed correctly.
Bring physical or digital Medicare details.
Bring Aged Pension or Health Care Card if relying on limited bulk billing.
Private fees and gap payments may apply.
Include dose, allergies and recent changes.
Bring reports, discharge summaries or specialist letters.
Bring all paperwork early so fee and suitability can be assessed.
Write when symptoms started and what changed.
Book longer if there is more than one issue.
Common Mistakes Before Booking
Nearby and Related GP Guides
If Emerald Medical Centre is fully booked or you are comparing Medicare billing across Melbourne’s outer east and south-east, these published guides may help you compare appointment access, billing and clinic confusion.
Sources to Check Before You Book
Use these official sources for live booking, doctor availability, fee confirmation, service details, after-hours care and policy questions.
Use for address, phone, email, opening hours and family health positioning.
Open official homepageUse for online booking rules, new-patient booking restriction and standard appointment length.
Open booking pageUse for mixed billing, consultation charges, Medicare rebates, bulk-billing limits, telehealth fees and procedure fees.
Open payment pageUse for doctor roster signals and clinical interests.
Open team pageUse for general practice, allied health and specialist service categories.
Open services pageUse for emergency guidance, Doctor Doctor locum service, hospital emergency department guidance and after-hours GP help.
Open after-hours pageFAQ: Emerald Medical Centre Bulk Billing, Medicare, Doctors and Hours
What is Emerald Medical Centre phone number?
The main phone number is 03 5968 4622. The fax number is 03 5968 5750, and the official email is mail@emeraldmed.com.au.
Where is Emerald Medical Centre located?
Emerald Medical Centre is located at 1 Murphys Way, Emerald VIC 3782.
Does Emerald Medical Centre bulk bill?
Emerald Medical Centre is a mixed billing private practice. Bulk billing is limited to specific patient groups, times and doctor rules. The official payment page says bulk billing is available between 12pm and 3:45pm Monday to Friday for children under 16, Aged Pension card holders and Health Care Card holders. Telehealth is not bulk billed.
Which doctors bulk bill at Emerald Medical Centre?
The official payment page says Dr Nazmul Hoque and Dr Vassili Lapchine bulk bill before 5pm Monday to Friday for Medicare card holders who are children under 16, Aged Pension card holders or Health Care Card holders. Confirm directly before booking because availability can change.
What are Emerald Medical Centre opening hours?
The official hours are Monday to Thursday 8:30am–8pm, Friday 8:30am–5pm, Saturday 8:30am–12:30pm and Sunday closed.
Can new patients book Emerald Medical Centre online?
No. The official booking page says online bookings are for existing patients only. New patients should call 03 5968 4622 to arrange an appointment.
How long is a standard appointment?
The official booking page says online bookings are for standard 15-minute consultations. Call reception if you need a longer appointment.
Are telehealth appointments bulk billed?
No. The official payment page says telehealth is not bulk billed, and lists a minimum telehealth fee for health care card holders, pension card holders and children under 16.
Does Emerald Medical Centre charge for procedures?
Yes. The official payment page says private fees apply to medical procedures, including cryotherapy, skin procedures, wound dressings, ear syringing, spirometry and consumables. A treatment-room utility fee can also apply.
Who are the doctors at Emerald Medical Centre?
The official team page lists doctors including Dr Nazmul Hoque, Dr Vassili Lapchine, Dr Kasuni Hematilaka, Dr Nasir Bhuiyan, Dr Safire Valentine, Dr Micaela Kemm, Dr Johnathan Tham, Dr Simone Weragoda and Dr Sudi Godagama. Confirm current availability before booking.
What services does Emerald Medical Centre provide?
The official services page lists general practice, women’s health, men’s health, mental health, children’s care, skin checks, procedures, vaccinations, health assessments, chronic disease management, telehealth, WorkCover/insurance/legal reports, iron infusions, diabetes management, Mirena/IUD, podiatry, diabetes educator, pharmacist medication reviews and geriatrician services.
What should I do after hours?
For emergencies, call 000. For registered patients needing after-hours home doctor visits, the clinic lists Doctor Doctor Locum Medical Service on 13 26 60. For hospital-level care, use the nearest appropriate emergency department.
Does Emerald Medical Centre have parking?
Yes. The official contact page says parking is available at the clinic, but the car park can fill easily and should only be used while visiting the doctor.
How do I get test results?
The official policies page says patients must make an appointment for test results, either face-to-face or by telephone consult.
Can I email Emerald Medical Centre for urgent medical problems?
No. The official policies page warns that email should not be used in an emergency. Phone the practice for urgent non-emergency matters or call 000 for emergencies.
Final Patient Summary
Emerald Medical Centre is a family GP clinic at 1 Murphys Way, Emerald VIC 3782. The main phone number is 03 5968 4622. It offers extended weekday hours, Saturday morning appointments, family GP care, chronic disease care, mental health care, children’s care, skin checks, procedures, allied health and specialist service categories.
The strongest patient rule is this: do not assume full bulk billing. Emerald Medical Centre is mixed billing, with limited bulk-billing access by patient type, time and doctor. Call before booking if your cost matters.