Terms of Service

1. Acceptance

By accessing or using medicalcentre-au.org/, you agree to these Terms of Service and to our Privacy Policy, Cookie Policy, Disclaimer, Complaints & IP Notices Policy, Editorial Policy, Sources & Methodology, and Accessibility Statement. If you do not agree, do not use the site.

2. Permitted Use

• Read content for personal, informational, or educational purposes
• Print or save individual pages for personal reference
• Share links to specific pages by URL
• Quote brief excerpts under the fair-dealing exceptions in the Copyright Act 1968 (Cth) (sections 41 to 44, including criticism or review and reporting news), with attribution to medicalcentre-au.org/ and a link to the source page
• Use the practice contact details to telephone or attend the practice (during opening hours; not for emergencies)
• Use the site as a starting point for understanding which medical centre to contact

3. Prohibited Use

• Use any content as medical, clinical, diagnostic, or treatment advice — contact your GP, healthdirect, or 000 instead
• Use any content as legal, financial, or other professional advice — consult an Australian Legal Practitioner or appropriately licensed Australian professional
• Use the site to misrepresent yourself as the Australian Government, Medicare, Services Australia, AHPRA, the TGA, the NHMRC, ACSQHC, or any other Australian statutory body
• Use the site to operate or promote unregulated “online doctor” or Telehealth services not operating through an AHPRA-registered practitioner
• Use the site to advertise prescription-only medicines (Schedule 4 of the Poisons Standard) direct to consumers in breach of the Therapeutic Goods Act 1989 and the Therapeutic Goods Advertising Code
• Use the site to make therapeutic claims that do not comply with the Therapeutic Goods Advertising Code
• Scrape, mass-download, or systematically extract content for commercial republication or to build a database
• Use the site to harass, threaten, dox, or otherwise harm any individual, including any clinician, patient, or practice staff
• Republish content under a different brand without permission
• Reverse-engineer, decompile, or attempt to extract source code from any site infrastructure
• Use the site to deliver malware, conduct attacks, or otherwise interfere with site operation
• Engage in misleading or deceptive conduct in contravention of the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010), or in conduct that contravenes the Privacy Act 1988 (Cth), the Disability Discrimination Act 1992 (Cth), the Spam Act 2003 (Cth), or any other Australian statute

4. Privacy Act-Prohibited Use — Critical

5. Accounts

The site does not require account creation for normal browsing. If we add account features in the future, additional terms will apply and any account would not be linked to your My Health Record or Medicare account.

6. Intellectual Property

The original editorial content of medicalcentre-au.org/ — directory entries, walkthroughs, framework summaries, and design — is protected by copyright under the Copyright Act 1968 (Cth). Subject to the permitted-use clause above and the fair-dealing exceptions in Part III, Division 3 of the Copyright Act, all rights reserved.

Commonwealth copyright applies to Australian Government works (including most Department of Health and Aged Care, Services Australia, AHPRA, TGA, ACSQHC, NHMRC, and ABS publications) under section 176 of the Copyright Act 1968. Much Commonwealth material is made available for re-use under Creative Commons Attribution 4.0 (CC BY 4.0) licences in line with the Australian Government Open Access and Licensing Framework (AusGOAL). We rely on these licences where we summarise or extract Commonwealth-copyright material. State governments operate variant licensing arrangements; where the state has chosen Creative Commons licensing, we comply with the specific licence.

We use the names of Australian statutory bodies and individual practices nominatively — for example, “Medicare,” “Services Australia,” “AHPRA,” “TGA,” “NHMRC,” “ACSQHC,” “RACGP,” “ACRRM,” “AGPAL,” “GPA Accreditation Plus,” “NSW Health,” “Victoria Department of Health,” “Queensland Health,” and individual practice names — to identify the body or practice our entry covers. This is nominative use, permitted under Australian trade mark law where the use is in accordance with honest practices in industrial or commercial matters under the Trade Marks Act 1995 (Cth).

7. User Submissions

If you send us a correction, comment, or suggestion, you grant us a perpetual, worldwide, royalty-free, non-exclusive licence to use, reproduce, modify, and incorporate the submission into the site for editorial purposes. We will not publish your name or contact details without your permission.

8. Third-Party Content and Links

The site links extensively to the Department of Health and Aged Care, Services Australia, healthdirect, AHPRA, the TGA, ACSQHC, NHMRC, individual PHNs, state and territory health departments, state complaints commissioners, and individual practice websites. We do not control those sites and are not responsible for their content, availability, accuracy, or privacy practices. A link is not an endorsement.

9. Disclaimers

The site is provided “as is” and “as available.” Subject to clause 11 (Australian Consumer Law) below, and to the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, completeness, non-infringement, and availability. We do not warrant that practice URLs, telephone numbers, bulk-billing status, opening hours, accreditation status, or any specific detail is current or accurate at any specific moment — practice details change frequently, and the practice’s own page is the authoritative current reference.

10. Limitation of Liability

Subject to clause 11 (Australian Consumer Law) below, and to the fullest extent permitted by law: medicalcentre-au.org/ and its operators, editors, contributors, employees, and agents are not liable for any indirect, consequential, special, incidental, or exemplary loss arising from your use of the site or your reliance on any content. Aggregate liability to any user is capped at one hundred Australian dollars (AU$100).

11. Australian Consumer Law Statutory Rights Preserved

12. Indemnity

Subject to clause 11 above, you agree to indemnify and hold harmless medicalcentre-au.org/ and its operators, editors, contributors, and agents from any claim, loss, liability, demand, or expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of the site, including any Privacy Act-prohibited use, any misrepresentation as the Australian Government or another statutory body, any breach of the Therapeutic Goods Act 1989, any commercial scraping in violation of these Terms, or any harassment of clinicians or practice staff.

13. Term and Termination

These Terms are effective until terminated. We may terminate or suspend access to the site or any user, at any time, for any reason or no reason, without notice (subject to your statutory consumer rights). Sections that by their nature should survive termination — including IP, Privacy Act-prohibited use, disclaimers, liability cap, Australian Consumer Law preserved, indemnity, governing law, and miscellaneous — survive.

14. Governing Law and Jurisdiction

These Terms and any dispute arising from your use of the site are governed by the laws of New South Wales, Australia. The courts of New South Wales (including the Federal Court of Australia and the Federal Circuit and Family Court of Australia where appropriate) shall have non-exclusive jurisdiction. As a consumer ordinarily resident in another state or territory, you may bring proceedings in your local courts under your statutory consumer rights, and the substantive law of that state or territory may apply to those proceedings to the extent required by law.

15. Changes to These Terms

We may update these Terms. The “Last reviewed” date at the top reflects the current version. Material changes are flagged on the site for 30 days. Continued use after the effective date of changes constitutes acceptance, subject to your statutory consumer rights to terminate.

16. Miscellaneous

• Severability. If any clause is found unenforceable, the rest of the Terms remain in effect.
• No waiver. Our failure to enforce any clause is not a waiver of future enforcement.
• Entire agreement. These Terms, together with the Privacy Policy and the other policies incorporated by reference, constitute the entire agreement.
• No assignment by you. You may not assign these Terms; we may assign them in connection with any sale, merger, or reorganisation of the publication.
• Headings. Section headings are for convenience only and do not affect interpretation.

17. Contact

For any question about these Terms, email info@medicalcentre-au.org with subject line “Terms question.”