What medicalcentre-au.org/ Is — and Is Not
Plain-English statement of what this site is, what it is not, what we can and cannot do for you, the Privacy Act / sensitive-information framework, the limits of medical-centre directory content, and the limits of our liability. Read this in conjunction with our Terms of Service.
For a life-threatening emergency, call 000 (triple zero). Ambulance, fire, police; the 000 operator routes you. Chest pain, severe bleeding, suspected stroke, loss of consciousness, severe breathing difficulty, severe allergic reaction, suspected meningitis: 000, or your nearest Emergency Department.
For urgent advice when 000 is not needed, call healthdirect on 1800 022 222 (free, 24 hours, registered nurse triage). In Queensland, call 13 HEALTH on 13 43 25 84.
For your own My Health Record, use myGov. Not this site.
Mental health crisis: Lifeline on 13 11 14 (24 hours), Suicide Call Back Service on 1300 659 467, Beyond Blue on 1300 22 4636, Kids Helpline on 1800 55 1800. For immediate danger to life, 000.
1. We are an editorial directory. Not the Australian Government, not Medicare, not Services Australia, not AHPRA, not the TGA, not ACSQHC, not RACGP, not any Australian statutory body.
2. We do not give medical advice. For clinical questions, call healthdirect on 1800 022 222, telephone your GP, or in an emergency 000.
3. We do not hold patient records. Your records are held by your GP clinic and (where you have one) your My Health Record managed by Services Australia. Access via myGov or under APP 12.
4. We are not a substitute for the protected access routes. Health information is sensitive information under the Privacy Act 1988.
5. Verify with the practice before relying. Bulk-billing status, opening hours, and Telehealth availability all change.
6. Our directory is informational. It is not a basis for any employment, insurance, immigration, NDIS, Centrelink, tenancy, or other consequential decision about an individual on the basis of health.
7. Our liability is capped at AU$100. See Terms of Service for the full clause, governed by the laws of New South Wales, with Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010) statutory consumer rights preserved.
What is on this page
1. Nature of the Site
medicalcentre-au.org/ is an independent editorial publisher of an Australian medical-centre directory. We are NOT:
- the Australian Government, the Department of Health and Aged Care, or Services Australia
- Medicare, the Pharmaceutical Benefits Scheme (PBS), or My Health Record
- the Australian Health Practitioner Regulation Agency (AHPRA), the Medical Board of Australia, the Nursing and Midwifery Board of Australia, the Pharmacy Board of Australia, the Dental Board of Australia, or any of the 15 National Boards under AHPRA
- the Therapeutic Goods Administration (TGA)
- the National Health and Medical Research Council (NHMRC)
- the Australian Commission on Safety and Quality in Health Care (ACSQHC)
- the Royal Australian College of General Practitioners (RACGP), the Australian College of Rural and Remote Medicine (ACRRM), or any other medical College
- the Australian Medical Association (AMA)
- AGPAL, GPA Accreditation Plus, or any other practice accreditation body
- any Primary Health Network (PHN)
- NSW Health, the Victorian Department of Health, Queensland Health, SA Health, WA Health, the Tasmanian Department of Health, ACT Health, or the NT Department of Health
- the Office of the Australian Information Commissioner (OAIC) or any state privacy commissioner
- the Health Care Complaints Commission (HCCC), the Health Complaints Commissioner (Victoria), the Office of the Health Ombudsman (Queensland), HaDSCO (WA), HCSCC (SA), the Health Complaints Commissioner Tasmania, the ACT Health Services Commissioner, or any state or territory health complaints body
- any GP clinic, medical centre, hospital, dental practice, or any clinical service
- a clinician, a clinical service, a triage service, or a medical-advice service
- a holder or processor of any patient health record
- a medical-records aggregator or health-data broker
- an Australian Legal Practitioner admitted in any state or territory
2. Not Medical Advice
We publish administrative details about medical centres — address, telephone, opening hours, bulk-billing status, services, accreditation. We do not give clinical advice, do not diagnose, do not recommend treatment, do not interpret test results, do not advise on medication, and do not triage symptoms. For anything clinical, contact your GP clinic, healthdirect on 1800 022 222, or in an emergency 000. Reliance on this site does not create a clinician-patient relationship of any kind.
3. Not Patient Records, Not a Substitute for the Protected Access Routes
Australian patient records are held by:
- your GP clinic and any specialist or allied health practitioner you see (the main holders of your primary care record)
- Services Australia, for your My Health Record (where you have not opted out)
- state public hospital services for the records they generate
- the Australian Immunisation Register (AIR), managed by Services Australia
The lawful, protected routes to access your own Australian health information are:
- myGov linked to My Health Record — the simplest digital route
- An APP 12 access request to your GP clinic or other holder under Australian Privacy Principle 12 (Schedule 1 of the Privacy Act 1988)
- State Health Records Acts — where applicable (Victoria’s Health Records Act 2001; NSW’s HRIPA 2002; ACT’s HRPA 1997; variant frameworks in other jurisdictions)
medicalcentre-au.org/ is none of these. We hold none of your record. We do not process APP 12 access requests on your behalf. We are not an access route.
4. Not for Individual Employment, Insurance, NDIS, Centrelink, or Other Consequential Decisions
Handling health information about an individual — for decisions about employment, insurance, NDIS access, Centrelink benefits, immigration status, tenancy, criminal justice, or any other significant decision — requires consent and a specific permitted situation under APP 3 (Collection of sensitive information) and the rest of the Privacy Act framework. Such handling is also subject to the Disability Discrimination Act 1992 (Cth) for disability and to specific industry codes (the Life Insurance Code of Practice; the Private Health Insurance Code of Conduct; the Insurance Contracts Act 1984; the National Consumer Credit Protection Act 2009 for credit decisions). Our directory describes administrative details of medical centres; it is not, and is not intended as, a basis for any decision about an individual person on the basis of their health. Do not use it that way.
5. Public Information and Limits on Its Use
Australian GP clinic details — addresses, telephones, services, bulk-billing arrangements, opening hours — are public information, published by the practice itself, by healthdirect.gov.au, and (in many cases) by AGPAL or GPA Accreditation Plus. That public status does not eliminate restrictions on use:
- The Privacy Act 1988 applies when public information about a practice is combined with personal information about an identifiable individual (for example, “John Smith, who attends the clinic at this address”)
- The Australian Privacy Principles (APPs) apply to APP entities (including most businesses with annual turnover above $3 million, and to all health service providers regardless of turnover)
- The Disability Discrimination Act 1992 prohibits discrimination on the ground of disability (including health conditions amounting to disability) in services, employment, and accommodation
- State Health Records Acts apply to health information specifically
- The Australian Consumer Law prohibits misleading or deceptive conduct in trade or commerce — including misleading health-services advertising
Public ≠ unrestricted.
6. Not Legal, Financial, or Other Professional Advice
Nothing on this site is legal, financial, employment, immigration, or other professional advice. We are not your Australian legal practitioner (admitted by any state or territory Legal Services Board / Council), not your CPA or chartered accountant, not your Australian Financial Services (AFSL) licensee, not your registered tax agent. For specific advice, consult an appropriately regulated professional in your Australian jurisdiction.
7. Accuracy and the Verification Caveat
We work to a strict manual-verification standard — every practice URL clicked, every bulk-billing status cross-checked against the practice’s current notice, every practice telephone dial-tested quarterly. We are nevertheless an editorial publisher, not the practice or the Australian Government. Australian GP details change frequently — partners retire and join, premises move, branch surgeries close, bulk-billing arrangements shift (particularly around MBS indexation), Telehealth offerings change as MBS items are updated, opening hours change, accreditation cycles complete with new ratings.
If a guide on our site and the practice’s own published page disagree on the current detail, the practice’s page is authoritative. Tell us — we re-verify and update.
8. Third-Party Content and Links
The site links extensively to the Department of Health and Aged Care, Services Australia, AHPRA, the TGA, ACSQHC, the NHMRC, healthdirect, state and territory health departments, individual PHNs, state complaints commissioners, and individual practice websites. We do not control those sites and are not responsible for their content, availability, accuracy, or privacy practices. A link is not an endorsement.
9. Australian Healthcare Framework
Australia has a joint Commonwealth-State healthcare framework. The Commonwealth funds primary care through Medicare, the PBS, and a range of national programs administered by Services Australia. States and territories fund and operate public hospitals and a range of community services. Professional regulation is unified nationally through AHPRA and the 15 National Boards. Medicines and devices are regulated by the TGA. Clinical guidelines are published by the NHMRC and by specialty Colleges. Safety and quality is overseen by ACSQHC through the NSQHS Standards. We cite specific Commonwealth or state frameworks when we describe service-level procedures, but we are not a source of authoritative interpretation — the relevant Australian Government body, state department, or the practice itself is.
10. Limitation of Liability
Subject to clause 11 (Australian Consumer Law) below, and to the fullest extent permitted by law: we are not liable for any indirect, consequential, special, incidental, or exemplary loss arising from your use of the site or your reliance on any content — specifically including but not limited to any clinical decision, any decision to attend or not attend a practice, any delay in seeking medical care, any employment, insurance, NDIS, Centrelink, immigration, tenancy, or other consequential decision, any privacy liability incurred from prohibited use of the site, or any other loss connected to use of the site. Aggregate liability to any user is capped at AU$100.
11. Australian Consumer Law Statutory Rights Preserved
If you are a consumer ordinarily resident in Australia, you have statutory rights under the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth). The consumer guarantees in sections 60 to 62 of the Australian Consumer Law cannot be excluded, restricted, or modified by contract. Nothing in our Disclaimer or Terms of Service excludes or limits any consumer guarantee or any other right of yours under the Australian Consumer Law, including the consumer guarantees as to acceptable quality, fitness for disclosed purpose, and supply with due care and skill. Nothing limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded under Australian law.
12. Contact
For corrections, takedowns, privacy-rights requests, or general enquiries: info@medicalcentre-au.org
Questions or Corrections?
Email us with a clear subject line. We respond to corrections within 7 business days, with a 48-hour expedited path for broken practice URLs and out-of-date bulk-billing notices.
📧 info@medicalcentre-au.org